problem with my recovery [ Edited ]

[Almaraeaty]

Hi

I have a hp laptop

pavilion dv6

PRODUCT :WM932EA#ABV

SERIAL: {Removed for privacy}

OS> win7 64 bit

MY Problem is that I have loss my windows recovery because the HDD is damage

how could I re have my OS.?

please help me,

thank you

[Almaraeaty]

and i want to add
that the win tag in down of the lap top also not clear
I cant read the win key from it

[ManjunathTech]

Hi

You have a couple of options as I see it you could contact HP Technical support and order the set off Recovery Disc. Or go to HP website go to support and driver then driver and software put in your product number WM932EA click on search select the opreating system then order the Recovery disc your self.

Let us know how it goes!

*Although I am an HP employee, I am speaking for myself and not for HP.

****Click the White Kudos star to say thanks****

****Please mark Accept As Solution if it solves your problem****

Regards

Manjunath

[Almaraeaty]

Warranty Status

Warranty has expired

Is tham mean i have no reight to recover my win??

what I can do now?

[ManjunathTech]

Hi

As i understand if the Hard drive has failed you just need to have Recovery Disc to reinstall windows back on the unit and this does not require the product key on the unit because the HP Recovery disc will automatically take the product key on the unit. You need to call Technical support and order the Disc.

Let us know how it goes!

*Although I am an HP employee, I am speaking for myself and not for HP.

****Click the White Kudos star to say thanks****

****Please mark Accept As Solution if it solves your problem****

Regards

Manjunath

[Almaraeaty]

they don't help me because Warranty has expired

[ManjunathTech]

Hi

You dont need any help from them just inform that you would like to place the order for the set of Recovery disc as the unit is OOW you might have to pay for it. I am not sure about the charges.

Regards

Manjunath

[Almaraeaty]

OK
can you sent me the Recovery disc order link?

[ManjunathTech · Accepted solution]

Hi

Please find the Weblink given below to order the recovery disc.

Order Recovery Discs for Windows 7, Vista, or XP

Regards

Manjunath

[Almaraeaty]

oooooooooooooops !!!!

Iraq is not listed in order country

anyway

thank you for help me ..