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05-30-2012 09:51 PM
Hi, first time poster here, tried looking for this topic but couldn't find it. I've got a Probook 5330M with 128Gb SSD, and want to upgrade the machine to 8Gb RAM. The trouble is, the machine comes with 32 bit preinstalled. I've reinstalled the x64 version, and it's running OK. My question is about the support DVD's that come with the machine. Now that Win 7 is up and running, should I use those, or get all x64 drivers from HP's website? I've tried the support DVD, but it didn't install everything, eg. the intel graphics, ms office preinstall, 3G software, etc... did it not install this because it's not 64 bit compatible?
Alternatively, is there some recovery option (ie. f11) that allows you to reimage the laptop with all preinstalled software, but with Win 7 64 bit? Thanks.
05-31-2012 05:14 AM
You may want to call HP and see if they will send you a W7 64 bit Quick Restore DVD set for your notebook.
You can call them at 1-800-334-5144.
If your notebook is still under warranty, they may send them to you free of charge, if such a recovery set exists.
Otherwise, worst case scenario is a set will cost $10.
If HP does not offer a 64 bit recovery disk set, you will need to use the software and drivers from the support and driver page for your notebook.
None of the recovery disks will include a reinstall of MS Office.
Most of the other software can be found on the support page for your PC (except the DVD playing/recording software, but you should be able to install that from your 32 bit application and driver DVD). No 32 bit drivers will work on a 64 bit OS.