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rhapsody error message... how do i fix?? (1712 Views)
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drummerralph7 Student
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drummerralph7
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Registered: ‎07-04-2009
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rhapsody error message... how do i fix??

‎07-04-2009 12:19 PM

I have a compaq presario 2500 and i recently downloaded V CAST rhapsody that came with my verizon wireless phone.  i followed the installation instructions carefully and correctly, yet after i run the program, it freezes and displays this error message: " RealNetworks Rhapsody has encountered a problem and needs to close. We are sorry for the inconvenience."  

 

here is the error signature:   AppName: rhapsody.exe  AppVer: 4.0.4.723  ModName: indiv02.key  ModVer: 11.0.6000.7000  Offset:  000ad9c9 

 

I've deleted the program and re-downloaded it several times.  I've cleared out cluddered files off my C drive, tried windows updates, but the error keeps coming up.  is there a way to use the error message to find out how to solve this problem? 

Thanks.

 

-Tony

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rhappie Student
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rhappie
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Registered: ‎11-03-2009
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Re: rhapsody error message... how do i fix??

‎11-03-2009 02:19 PM

Hello drummerralph7,

 

To fix this issue you would need to rename the windows DRM folder on the system.   indiv02.key is a windows DRM file.  

 

I would use the following microsoft KB on how to fix this issue. 

 

http://support.microsoft.com/kb/891664

 

Thanks

Rhappie

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