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07-04-2009 12:19 PM
I have a compaq presario 2500 and i recently downloaded V CAST rhapsody that came with my verizon wireless phone. i followed the installation instructions carefully and correctly, yet after i run the program, it freezes and displays this error message: " RealNetworks Rhapsody has encountered a problem and needs to close. We are sorry for the inconvenience."
here is the error signature: AppName: rhapsody.exe AppVer: 188.8.131.523 ModName: indiv02.key ModVer: 11.0.6000.7000 Offset: 000ad9c9
I've deleted the program and re-downloaded it several times. I've cleared out cluddered files off my C drive, tried windows updates, but the error keeps coming up. is there a way to use the error message to find out how to solve this problem?
11-03-2009 02:19 PM
To fix this issue you would need to rename the windows DRM folder on the system. indiv02.key is a windows DRM file.
I would use the following microsoft KB on how to fix this issue.