will not shut down will only restart

[pizzaisgoood]

hello everyone, I have a pavilion dm4 running win 7.

A few weeks ago after a windows update my notebook decided it wasn't going to shut down any more unless i powered it down with the button. I have tried to find help and for the life of me can not figure this one out. You tell it to shut down and it decides to restart instead. Please help. Thank you everyone.

[ManjunathTech]

Hi

Please try this step might help you to fix your issue.

Click Start then click Control Panel then click Power Option then Click on Choose what the power button does on the Left panel then When i press power button Shutdown click Save change.

[pizzaisgoood]

it will shut down when i use the power button but not when i select shut down from the window start menu, it will close windows and then restart

[ManjunathTech]

Hi

• Try this: Press (Windows Key)+R and type in regedit and hit enter. Locate the following key:
  
  Location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
  
  Double Click on "PowerdownAfterShutdown"
  
  Then,
  Change it to "0" if it is "1" OR
  Change it to "1" if it is "0".
  
  And hit Enter.
  
  Then restart the computer and after it restarts try to shutdown again. Hopefully this will work for you.

[pizzaisgoood]

ok i did everything you said and it still didnt work, it just rebooted. its like the file that tells it to power down is missing or in the wrong place

[ManjunathTech]

Hi

I believe you can try doing a system restore to the date where unit was working fine. Please check the previous post correctly and try those steps one more time then restart the unit and have it checked.

[pizzaisgoood]

ok i just finished doing a system restore for the shut down problem and still not working right. also on the sound problem i did the bios download and it pretty screwed it all up. so the restore fixed the screw up but still no sound. any other suggestions. oh and also thanks for taking time for me

[ManjunathTech]

Hi

The last option will be to a Recovery on the unit but before doing this kindly back up your data as it will be lost.