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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2011 08:44 PM

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I did a factory system restore on my hp pavillion a6312p, now i cannot connect to the internet, a message is popping up saying YOUR ETHERNET CONTROLLER IS IN DEEP SLEEP MODE, PLEASE PLUG IN CABLE, my cable is plugged in, help please. someone told me to reset the BIOS i did that and it didnt work.

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‎02-09-2011 09:04 PM - edited ‎02-09-2011 09:10 PM

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From a search using Google, this appears to be a common problem with the Realtek  onboard ethernet your machine has.I would probably just purchase a real network card and install it. A regular PCI network card could be used in the slot that dialup modem is occupying now. Or you have two PCI Express x1 slots.

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14 REPLIES 14

‎02-06-2011 09:09 PM - last edited on ‎04-18-2016 12:33 PM by HP Administrator

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When you say reset BIOS, did you clear the settings using jumpers? If not try that.

 

http://support.hp.com/us-en/document/c01324212

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‎02-06-2011 09:18 PM

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i cleared the setting s using the jumpers on the motherboard. it still didnt work.

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‎02-06-2011 09:26 PM - edited ‎02-06-2011 09:28 PM

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Enter BIOS setup and reset to Defaults, Save and Exit. I will be offline soon,hope you get this worked out. It seems that quite a few people have also had this issue HERE

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‎02-06-2011 09:34 PM

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it still didnt work. thanks for your help, hope to see some more ideas from you, thanks again so far.

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‎02-09-2011 09:04 PM - edited ‎02-09-2011 09:10 PM

HP Recommended

From a search using Google, this appears to be a common problem with the Realtek  onboard ethernet your machine has.I would probably just purchase a real network card and install it. A regular PCI network card could be used in the slot that dialup modem is occupying now. Or you have two PCI Express x1 slots.

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‎02-10-2011 05:24 AM

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great, ill try the PCI  card and post the progress later. thanks

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‎02-10-2011 05:26 AM

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i was also thinking of getting one of those ethernet to usb converter. which do u think is the better idea?

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‎02-10-2011 07:09 AM

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I have never used a usb type ,have installed many PCI network cards.I suppose it is which  is easier for you.

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‎02-10-2011 07:37 AM

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ok thanks.

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