Audio quality decreased , Pavilion dv6-6145eo Entertainment PC

[Bojanz96]

So, i was listening to music, when suddenly my friend called me for a videochat on Facebook. So i accepted the call, and chatted with my friend for a while.

But then after the call was ended, and i returned to listening music again, i noticed that the quality of the music was tremendously decreased! The bass disappeared completely, and everything sounds... Just flat and without depth.

I have tried checking my settings, and nothing seems to be changed, so i don't know what to do now. However, it should be noted that it is only with my headset plugged in! I've checked it with my brothers computer which is the same as mine, and it works just fine on his. So can anyone tell me what the problem might be?

[ManjunathTech]

Hi

You have a couple of options as I see it.

1) Try a Hard Reset as follows.

Remove any devices connected to the notebook.  Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery, plug in the AC Adapter and start the notebook - check if the speakers are now working.

2) Go to device manager and uninstall the driver and restart and unit will install the driver automatically.

3) Try doing System restore to the date when the unit was working fine.

4) Try to update the driver from hp.com website for Audio & Bios.

[Bojanz96]

Thank you very much for the help!