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02-10-2010 11:18 AM
Im having the same issues as everyone else on here. Im not going to repeat the same song and dance. I been trying to resolve this issue for about 4 days now. No luck I am beyond frustrated. HP should be ashamed of themselves. I feel like I been screwed by them big time. They said there is nothing they can do I just have to wait for Microsoft to come out with a solution. Never again will I buy a HP. Im also blogging about this everywhere and letting people know that HP does not man up to this issue.. Bottom line they are providing a defected product and getting away with it.
They should offer some insentive like 2 year warranty for our stress and agravation.
Hp should provide free mics....
DOES ANYONE KNOW IF THE EXTERNAL USB MICROPHONE WORKS? THANKS
02-10-2010 11:59 AM
Please post a negative review on the website of the store where you bought it and as many other online stores as possible (as well as the HP reviews on this site).
02-10-2010 12:11 PM
I had problems with a USB microphone, but everyone else seemed to be successful.
I would like to let you know that HP is replacing my defective laptop with an upgrade. I have been through a long and painful process to get to them to agree to do this. Not only do I have a replacement on the way, I was told if the replacement has problems, they will upgrade me again. The Executive Case Manager is doing whatever she can to turn the situation around and make me a happy customer.
Granted, the replacement isn't here yet, so I cannot speak to its performance. I have to test it when it gets here.
If you have read through all the posts, you will see all the steps I had to take. Also, the email address I posted doesn't work, so if you want to reach me, you can do so with a private message through the forum.
02-14-2010 12:22 PM
UPDATE ON REPLACEMENT LAPTOP: I don't have it yet. Somehow, some way, the laptop was routed back to HP. I am now waiting for it to be turned around and sent back to me.
I am leaving on a trip in 3 days. If they try to deliver it while I'm gone, there is a good chance it will just end up being shipped back to HP again.
I will let everyone know when I actually have my hands on it, and if it passes acceptance testing.
02-15-2010 11:42 AM
I have the G60-535DX with the exact same problem ... Just got off of HP Tech support and they (after an hour and half) indicated they are still trying to develop a fix.
02-16-2010 06:40 AM
i think all the g60 have the same problem and hp don't want to fix it because they have to change the motherboards and that's going to cost them some money (the sound card is built in the motherboard ) but the thing is is costing them so many customer that will never buy hp again
02-16-2010 02:18 PM
i bought G60-550CA laptop which has the same problem.... just wanna to ask hp When can I get a new driver to fix it. It'really a havoc that I can not talk with others by skype.
02-16-2010 02:35 PM
Honestly, it's been two months since this thread began, and the issues existed before then. There are some easy questions that need answering ...
1) What is the nature of the problem? Is this a hardware problem or can it be solved with an updated driver?
2) What is the plan to distribute a fix once the problem is resolved? Recall for hardware based or Update for driver?
3) What is the anticipated timeline to A) Identify the root cause and B) Communicate the resolution plan?
4) How can the OEM (HP) and their respective Channel partners (Best Buy, etc.) continue to sell a machine they claim to know is defective? More and more people are buying this system and joining this thread every day. Shouldn't there either be a notice at point of sale or a hold on further sales?
5) Why are these support cases being treated differently? HP needs to treat all open cases the same. It is great news some are getting system swaps and/or upgrades, but the fix should be universal and not dependant upon how much time individual owners have to harass HP into doing the proper thing.
6) How fast would HP produce a fix (or at least an official communication) if one of us forwarded this thread to an industry trade rag to review and report on?
Just wondering ...
02-16-2010 03:53 PM
Excellent post tmcusick.
Trade rags - a great idea, as is a Twitter campaign
Dell Hell - people blogged and Twittered about their horrible service and issues. Dell learned the hard way. The same could be done here, if HP refuses to step up to the plate. We should be hainvg this discussion on some other blog (as many as possible, actually) - not their forum (since they don't bother to come here to help).
It's not just this model either- i have seen complaints now across sevearal G series.
02-16-2010 04:13 PM
Jeff Jarvis is the main person who blogged about Dell Hell and is remembered for it. From Wikipedia:
"Jarvis is also the creator of the popular weblog BuzzMachine, which tracks developments in new media and chronicles some of the author's personal obsessions, such as the fortunes of radio host Howard Stern. He gained national notoriety when he wrote about his negative experiences in dealing with Dell Computer's customer support system on the website."