HP Laptop with Win. 7 Pro - video and sound hang up or drag when watching videos on websites

[jrogersp]

My wife and I both have an HP laptop with Windows 7 Pro, and this problem happens on both computers.  When we try to watch a video either on youtibe or any other website the video and sound lags and/or hangs and then plays for a few seconds and then does it again.  Does anyone know whatt might cause this?  And how do I fix it?  Thank You!

[DavidPK · Accepted solution]

 Hi,

Try the following.

First, download the Flash uninstall utility on the link below and save it to your Desktop.

Flash Player Uninstaller.

When the download has completed, close all browser windows and run the uninstaller.  After this has completed, restart the notebook.

Next, download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash.  Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.

Close all browser windows before running the Flash installer.

Launch Firefox and see if the videos play Ok - if they do, close Firefox, open Internet Explorer and click on the same Adobe Flash link above to get a prompt to install the ActiveX component.  When done, restart Internet Explorer.

If you still get the loading problem, run a check on the speed of your internet connection using a site like the one on the link below, in case this is what's causing the problem.

http://speedtest.net/

Regards,

DP-K

[jrogersp]

Thank you so much! Now we can watch these video clips! I like Firefox much better anyway!

[DavidPK]

Hi,

You're welcome and good to hear it's working correctly

All the best,

DP-K