HP Pavilion dv8t-1000 CTO: treble/bass indicator keeps popping on

[DanJoe]

PPS sorry - meant to ask - were the 5 repairs all to do with the WiFi/tone control issue? Or was it other issues? THANKS!!

[kteo86]

ok

after 3 weeks..

Now I can say that the problem is finally solved...

if a person wants to try my solution i can sell the replacement parts...

But everything has a cost... (LOW, but there are replacement parts & shipment)

Total: €30 / €35 

kteo86@libero.it  

[hpdv8t1100]

I as well had a lot of problems 6 weeks after i had received my dv8t 1100 cto I paid $2,000 for it , I had sent mine in 5 times and now they replaced it with the new DV7 6B75NR I just hope this will be OK . If not I'll have to hope they give me my $2,000 back. But i really don't see that happening. I'm disabled and do not get much from ssd.

My dv8t is doing that treble bass popping as well. I hope they send the box today to send this out so they will release my new one.

[jaynee912]

Had the same problem about six months after purchasing the dv8t-1000 in December 2009. I kept using the computer hoping there would be a patch for the problem. Sent it back to the company for repair days before the warranty ended in December 2010. To be on the safe side, I purchased another year's warrant just in case the problem again appeared after their repair (big waste of money). It worked fine until about a week ago when the second warranty was no longer valid. After reading several posts from various sites I decided to disable HPToneCtl.exe which can be found in Task Manager on the Processes Tab. (There are several ways to bring up Task Manager. One way is to right click the on the time and select it from the pop-up menu). When asked if I wanted to end the process after right-clicking on it, I answered yes. The Treble/Bass Bar no longer appeared, but I continued to lose my Wi-Fi service. It annoyed me that I could no longer control the volume on my computer with the icon; therefore, I had to reinstall the HP Tone Control Utility. (Go to the HP site and do a search for the The HP Tone Control Utility Download). The HPToneCtl.exe will be put back into the Task Manager after a restart. Much to my surprise, I have not had the Treble/Bass, Wi-Fi Problem since I made these changes about 24 hours ago. 

[hpdv8t1100]

Hi

           Could you send me the fix for this problem ? I would deeply appreciate it. I have a question for you that maybe you could tell me what i should do.

I was having a lot of problems with my DV8T and they have since been fixed all but this issue with the losing my internet connection do to that treble bass problem. HP has sent me a replacement laptop the DV7 -6B75nr and wants me to send my DV8T back to them. Well the reason I'm having a problem sending it back is that i paid $2,000 for my DV8T and the cost of the replacement is $1,300 if that My question is why would i want to send the one i paid so much money for compared to the new laptop ? What would you do in my shoes ? I love my DV8T its been fixed all except that one issue everyone is having problems with.  Could you e-mail an answer to

kelsesky@live.com   I really need some feed back on what to do.  Thank you RB.

[Jimflinch]

Send it back and keep the change.

[DanJoe]

Ask for all of your *hard earned* money back and take it to some other PC vendor or the nearest Apple Store. If they won't fully refund you then ask for solid state drives and 3 or 4 years of in home repair warranty, and ask for credit if there is any balance. Why should you give them free money? Your troubles are all their fault, right?

[EdtechGuy]

Spoiler

Message 135 and several before that detail the ways to deal with the hardware issues; you should also update the bios and firmware driver. Here's the video that demonstrates the hardware fix:

http://h30434.www3.hp.com/t5/Notebook-Hardware/dv8-and-HDX-Series-OSD-Pop-Up-Solution/td-p/816295

[DanJoe]

Be aware than any mod you make by opening up your machine and adding shielding is going to void your 'warranty' (not that the 'warranty' does you any good for this particular problem, apart from letting you return your laptop over and over again for free). But, should something else go wrong, they will not be obliged to fix or replace your machine.

[alexjj90]

I have an update to post 127 on this thread.

My tone slider/wifi issues started coming back since I did that process. I have since fixed it again and modified my original steps. Now it works again. Here they are.

This will void your warranty, so keep that in mind if you choose to do the following.

HOW TO FIX INTERMITTENT WIFI AND TONE CONTROL PROBLEMS ON THE DV8T LAPTOP:

1. Take the speaker cover off. You must take screws out of the bottom of the laptop to do this. (Do not take off the silver side panels from the laptop- only the speaker cover.)

2. Take the keyboard cover off (this cover has the wifi button and tone control slider on it) To remove it, you have to gently pry it off with your hands, gently going around the keyboard. Leave the lif (low insert force) electronic cable attached to the keyboard cover though.

3. Remove the keyboard itself. There are four screws above and two below that must be removed in order to do this.

4. You will see the problem cable going from the keyboard cover (from step 2) traveling to the center of where the keyboard was. The cable under the keyboard should be covered with foil, and underneath the cable is a small aluminum-like strip, shaped like a rectangle. I've heard that when the cable and the little rectangle strip separate, this is when problems occur.

5. Take a long piece of aluminum foil duct tape (get it at Home Depot) and put it *under* that little foil strip beneath the foil covered cable. Cover a big region of plastic land area with the tape. Let the original little strip then rest on top of the tape you just placed down. Let the foiled cable rest on the little strip. We want the pieces to contact without adhesive getting in the way.

6. With one big piece on top of it all, put a big strip of foil tape on top of everything- specifically, the foil cable, sitting on the little foil strip, resting on the "aluminum strip area" you enlarged in step 5. This keeps it all together.

7. Now look at where the cable attaches to the keyboard cover. Put a strip of Kapton's tape (get it on Amazon or maybe Radio Shack) over the exposed metal ends of the lif connector. (You shouldn't have to detach the cable itself- leave it attached.)

8. Now put a strip of aluminum foil over the Kapton's tape.

9. Reassemble the keyboard, keyboard cover and speaker cover.

10. Your wifi and tone control problems are now gone.

If you all need images of these steps, I can get them for you. But if you print it out and then follow the directions precisely, you should do fine without pictures.