HP Pavilion dv8t-1000 CTO: treble/bass indicator keeps popping on

[rayedmond]

Here is the workaround again. Turn the treble/bass control software off. start msconfig and uncheck the tone control service. Now let msconfig reboot. The treble/bass controls on the keyboard won't work anymore but who needs them anyway.

Here is the cause those control buttons across the top of the keyboard are all small touchbad similar to the touch pad at the bottom of the keyboard. The problem is they are low quality to make them cheaper and sitting at the top of the keyboard where much of the heat from the various chips, drives, and other heat emitting parts are escapes cooks them.

Check it out, I have noticed that I only get the treble/bass popup problem after the computer has had time to warm up. put your hand over the keyboard after it has been running for a while. If it is working hard it gets pretty warm.

This is both a design issue and a support issue. First it was a known problem with the HDX models. Then they didn't bother to fixit or just leave it off of the dv8 models. Now they won't fix it for those who have them now.

Mark Hurd and his board of directors need to understand that if they want to play in this space they need to provide real support for real problems. This is supposed to be their flagship notebook with all the bells and whistles. They are going to lose a whole generation of customers.

If you want to send a message use your wallet. boycott HP and tell everyone you know. That will get their attention.

[usrowboy]

I too have this bass problem....and I will try going into the bios... will

let you know..

[EAS82]

The workaround only stops you from seeing the indicator but does not stop the problem. I started having this problem back in April I bought the laptop in Feb. I noticed the indicator would go nuts and my laptop would disconnect from the wireless. I called tech support was told to turn off the indicator, but still the wireless kept disconnecting. So I concluded that even though I couldn't see the indicator the bass/treble was still going nuts because the wireless was still going on and off. I called tech support many times they had me updating the bios over and over, they tried to take over the computer but the wireless wouldn't stay on long enough for them to  do anything. Then they told me to reimage the hard drive and pay a fee to save my data to which I became very angry. I now have a case manager and I have sent the laptop back twice. The first time they replaced the keyboard retainer still acting up, then they reimaged the drive and the laptop came back with a test file on it that was jacking up all my filing system and the tech had been watching youtube on my computer and surfing Tawianese kite surfing sites and the laptop is still broken. It's even worse now. It's hanging up takes forever sometimes to open stuff and firefox keeps whiting out which it never did before. I don't know what to do at this point. I paid way too much for this thing to have this headache. Worse part is HP try to act like they have never heard of this issue.

[ProblemSolver1]

FOUND FIX!!! For “Problem with Pavilion dv8 top slider bar (treble/ba​ss control)”

Very kind & helpful HP Case Manager Ryan at 877-917-4380-ex93 said according to his research, this “fix” is a 2 step process, I just performed step 1 and seem to have solved the problem – hope it works for others!

This is an update for the: “IDT High Definition Audio CODEC Driver - This is a self-extracting compressed file that contains the Windows 7 driver for IDT HD audio chip.”

“Fix/Enhancement:

Provides a new driver release to meet Microsoft Windows Hardware Quality Labs (WHQL) criteria.”

Go to http://www.hp.com/cgi-bin/hpsupport/index.pl

Choose “united States (English)”

Select “Download drivers and software (and firmware)” and enter “nq226av” (if that is your product number)

Choose operating system (32 or 64 bit)

Click plus sign/drop-down left of “Driver - Audio (1)” (second from top)

Click download, save to desktop, run, and restart.

Seems to have worked for me so far! If it doesn’t, the next step will be…

Step 2 being to update the Bios on comp. which Mr. Ryan said I would need to go back to normal tech support (India) because he didn’t know how, and apparently you can mess up you PC by doing that….
Let me know if it worked for you!!!

[stevenlareau]

I've got the same issue on my DV8T laptop too, out of the blue. Tone control alternates between treble and bass, the bar slides all over, and now the wireless and bluetooth are popping on and off, making it impossible to get much done when it goes haywire like this.

Off to do some digging to see if anyone has a fix for it.

[bussellk]

I also have the same problem. However I'm wondering if this has to do with recent windows patches.

I've had the problem off and on since I got the laptop back in April. A reboot always solved the issue for a while.

Before I only had issues with my bass and treble indicator poping up constantly, now my wireless adapter keeps turning on and off.

This was not happening before this morning and started after I installed a bunch of microsoft patches this morning. I'm in the process now of uninstalling patches one by one to see if the problem gets better.

[bussellk]

Nope not the patches. I suspected this because after I received the patches the other day, my wireless connection started turning on and off like crazy at random times and it hadn't done that before.

I've been a die hard HP fan for their servers, workstations and laptops, but I bought my first dell this week because of this issue. We'll see how that works out.

[bugware]

I seemed to solve the bass/treble problem by turning the program off from the Task Manager/Processes tab, and pushing the 'End Process' button while the treble software program was selected.  I forgot the name of it, but it was obvious that it was for the audio control.  This was suggested in an earlier post and seems to work.

I'm a month now without seeing the annoying treble/bass control on the screen, however now my wireless internet is constantly going out.  It may stay on for hours sometimes, but other times it goes out in every few seconds.  Clearly the keyboard buttons at the top are very faulty.  I don't think any patches or software upgrades will help, it's probably a hardware issue.

[kbaker]

I have had my dv8t for almost a year now, and the only way I was able to fix this problem was shipping it back to HP.  I have had it back for about ~4 months and haven't seen the problem.  I would suggest a find a time when you can live without your computer for a while and ship it back while you still have warranty.  Nothing else will actually fix the problem.  The other solution is as been mentioned many times is to just turn off the program.  The only problem is that you can't change the treble/bass, but you may not really care to change it anyway.  Hope this helps.

kbaker 

[Oldman1]

At this point, I have reloaded from scratch, patched up everything except for the HP Quick Launch Button update. Running 6.50.3.1 version with no stability problems. Will keep you updated.