HP Support Forums
Join in the conversation.
10-13-2009 06:52 AM
10-13-2009 12:13 PM
I will email him as well.
I suppose I should explain what happened to me.
A few days ago I updated my Hp Pavilion dv6000 laptop, everything was fine untill my sound randomly stopped working as I was listening to something. I've been told time and time again to reinstall the driver and I have already tried that. I've talked to two different HP people and have gotten no resolve of this issue. Hopefully we get one soon.
10-13-2009 01:57 PM
10-13-2009 06:53 PM
To quote my niece: "Y'all rock!"
An update on my status with HP support: got another e-mail from Jagadish who wanted to argue with me about whether my sound card was Realtek or Conexant. He even gave me a link to tell me I had a Realtek audio driver. I don't. I told him that I'm no slouch technically and that I've had Conexant on this notebook since I bought it NEW. So I asked him to provide a solution for my problem now that we had that established.
So AJ e-mails me from tech support to ask me to (say it with me) update my audio driver after updating Bios. Been there, done that.
Got an e-mail from someone who represents Mr. Hurd saying my e-mail has been forwarded to the appropriate HP person to deal with my situation.
I'm comforted in the fact that Wendy actually edited gliders' message. Someone has read this board.
Gliders: what did your attorney say about a legal solution to the problem?
10-13-2009 07:35 PM
My response to "AJ." Plagiarize at your leisure:
Thank you, AJ, for your attention to this matter.
Please refer to my posts to the HP consumer board here: http://h30434.www3.hp.com/psg/board/message?board.
I have already tried all of the fixes you've recommended, and I am tired of having your technical support people asking me to do the same thing over and over again.
This is a widespread problem. We are prepared to find a legal solution to the problem if HP does not fix this at its soonest opportunity.
A recent Windows Vista update has rendered our soundcards useless. Escalate this technical support request as high as you can. I am prepared to seek a legal solution to the problem as are hundreds of others.
I would like for HP to fix the problem rather than have to sue you to get the solution. But I will sue you if I must. I can afford it. I want my notebook to work.
HP has sold notebooks that have hardware (soundcards) that are not compatible with Windows Vista updates. This is a fair trade issue and can be brought to bear in federal court.
Again, please don't send this to another technical support representative. I am beyond tired of being told to update my BIOS and reinstall a soundcard.
I'm done with the arguing over whether I have Realtek or Conexant. I am a technically educated individual who knows how to resolve my own software issues and what I have is a notebook sold to me by HP which cannot support the operating system shipped with it.
Escalate this to your highest technical support resource, and do it immediately.
And thank you,
10-13-2009 08:25 PM
way to go nayner! the message i sent to Mr. Hurd was sord of similar to the one you sent the HP customer service rep., i wrote about all the issues that are involved with the"no audio output device " error,
and strongly adviced to take actions ASAP, otherwise HP is iminent to get sued, as many people with this problem (including myself) would jump into the "legal action takened bandwagon", enough is enough, who do they think they are??? it sounds very fishy as problems started surging pretty much right after the 1 year warranty, they think they can make HP more money by selling us crap then sending them back to HP repair for a 300$ fee?? screw that! NO MORE HP FOR ME!
10-14-2009 03:34 AM
10-14-2009 05:44 AM
gliders, I completely agree. Legal action is the final resort. I'm just interested in what he might think our best course of action would be.
The best-case scenario is that we get a fix for the problem, and it's still my hope that we will.
I am told that I will get a call from technical support tonight, after escalation of my problem to a higher level resource and I'll post the outcome here.