HP Quicktouch on screen display has stopped working and no audio output device is detected.

[danny_dee_82]

to burndog, just like you did, i also went to WAR with my laptop, tried every suggested solution there is in the internet(that includes microsoft and hp solutions), updated bios, used recovery manager to reinstall  the audio,did a fresh install with and without updating windows,went into device manager and tried deleting or disabling the audio(when it appeared) ,reinstallation of the audio in safe mode,went into "services",tried registry cleaning programs or other pc fix errors(even took the laptop apart), etc etc etc etc, and i even doubted my techie skills asking myself "**bleep** how am i able to become a pc repair guy if i cant even get the audio to work??" but you know as sad as it sounds, i feel better that NO ONE has come up with a solution, not even the repair shop mr daviocroatia took it to.

[danny_dee_82]

oh yea, and forgot, i also updated HP drivers... and no <text deleted> SOLUTION... pardon me my fellow hp laptop sufferers for my whining...

Message Edited by WendyM on 10-15-2009 02:54 PM

[burndog1213]

I did all that too Danny, and I've had it! I am going to make them honor their warranty! This is BS spending this much $$ on a computer that doesn't work correctly and you have to spend hours upon hours to try to fix their **bleep**, and still can't! I have a feeling HP stocks are going to take a dive after this Vista crap!

I couldn't even get through on HP Chat Support yesterday or today. Said their was an error string or some crap. They know they are fixing to lose major cash because of this!

[xxepdudexx]

We have all done what Danny has done and still the issue remains. I've even updated to Windows 7 and nothing changed. It's frustrating, I'm going to buy a USB sound card so I can atleast listen to my headphones.

[burndog1213]

By the way Danny, I did all that with  a HP Tech  in India that I had to ask over and over, "WHAT?" because you couldn't understand him. I notice they keep sending me newsletters with all of their computers running Vista. Just what I want, more crap that doesn't work! My Warranty is still in effect and they are going to replace mine or else!

[Nayner1963]

After asking my case to be escalated, I was assigned a case manager Angelina (my case number is 7501153551).  Angelina is wonderful, making every attempt to resolve my problem.  She even specifically scheduled a high level tech to call me at home tonight to help me try to find a solution to the problem.

Brady called me tonight about 4 minutes ago.  His tone was odd when I answered the phone.  He clearly didn't want to be bothered with me.  He said, "So, you're having audio problems?"  I said, that yes I was having audio problems after a Vista update.  He asked if I had downloaded a new audio driver from the HP website.  I said that I had, but that the audio driver wouldn't reinstall.

His response was immediate and completely floored me.  He said that my problem was with Microsoft and he couldn't help me.

I said, "My problem is that Hewlett Packard sold me a computer that was not compatible with updates to the operating system it shipped with."

He then laughed at me.

I asked to speak to his supervisor.  He said no.

He told me to call my case manager if I wanted to talk to someone else.  I have a call in to her now, as she has stepped away from her desk.

[Nayner1963]

At this point, I think that Brady, the unhelpful high level tech, my last resort at HP is correct.  HP cannot help me.

I am buying another laptop this weekend.  I will never buy Hewlett Packard again.  I will tell everyone I know, in person and online, of this horrible experience.  I will adamantly discourage everyone I know from buying any Hewlett Packard product.

If anyone sues Hewlett Packard and would like for me to support them in a deposition, post it here.  I'll keep e-mail notification on, and I will keep an eye on the board.  I will fly anywhere you need me to go.

[danny_dee_82]

to epdude, yes i had heard that the usb external sound card is an alternative to the sound issue which i will probably do that, but ya kno, i took a sugestion to some1 that posted on top about the linux"ubunto" OS, i downloaded it, i didnt need 2 put it on a cd (hence my cd/dvd drive doesnt work) and installed it(very quick) umm it does seem more manually(complexed) than windows, but i think everything works or is compatible with the laptop,so its definately a windows prob, but now that doesnt mean i EXCUSE HP for the cause of the problem,they shoudl take all responsibility since we baught the laptops directly from them, ther the 1s that chosed windows so screw them, they dont want to help, every1 i run into i tell them not to buy HP.

[bfree]

Buying a new laptop is not an option for me right now. I imagine this is as frustrating for HP techs as for the users who have the problem. I would like someone to get to the bottom of it, figure it out and hopefully have a way to fix it. It seems to have affected a large number of HP customers. If it is something that Microsoft did, they should help their customers go to Microsoft and get them to solve the problem by providing the tech info to MS.

So I am willing to be nice to HP folks if they are willing to help us all out here. This is not one isolated guy who's sound card went flaky. This is a bunch of people, many who haven't found this thread yet, who have lost a major function of their computer system. However, if this problem cannot be resolved I would never buy an HP laptop again. If HP just shrugs it off as "not my problem" that would not be a company I could ever trust to support any product. I imagine practically everyone who has this problem feels the same.

If HP does step and support myself and the other customers who have this problem, I will run around telling everyone how well they did.

HP, please help!

[danny_dee_82]

hey bfree,   sam-fallow, frm page 7, suggested to download  linux's ubuntu 9.04, he even posted the link,  i DL it, and installed it, (no u dont need to burn it in a cd), its almost a whole diff, complexed OS than windows, more manual, but once u get around it, its seems that pretty much everything is compatible and works! they even have numerous programs to DL for free (of you go to programs add/remove section) and updates, im going to mess with it sum more and see if i can temp. switch it for windows,it doesnt delete windows, just adds itself as a diff. OS