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10-15-2009 01:32 PM
10-15-2009 01:34 PM - last edited on 10-15-2009 02:54 PM by WendyM
10-15-2009 02:16 PM
I did all that too Danny, and I've had it! I am going to make them honor their warranty! This is BS spending this much $$ on a computer that doesn't work correctly and you have to spend hours upon hours to try to fix their **bleep**, and still can't! I have a feeling HP stocks are going to take a dive after this Vista crap!
I couldn't even get through on HP Chat Support yesterday or today. Said their was an error string or some crap. They know they are fixing to lose major cash because of this!
10-15-2009 02:22 PM
10-15-2009 02:31 PM
10-15-2009 06:01 PM
After asking my case to be escalated, I was assigned a case manager Angelina (my case number is 7501153551). Angelina is wonderful, making every attempt to resolve my problem. She even specifically scheduled a high level tech to call me at home tonight to help me try to find a solution to the problem.
Brady called me tonight about 4 minutes ago. His tone was odd when I answered the phone. He clearly didn't want to be bothered with me. He said, "So, you're having audio problems?" I said, that yes I was having audio problems after a Vista update. He asked if I had downloaded a new audio driver from the HP website. I said that I had, but that the audio driver wouldn't reinstall.
His response was immediate and completely floored me. He said that my problem was with Microsoft and he couldn't help me.
I said, "My problem is that Hewlett Packard sold me a computer that was not compatible with updates to the operating system it shipped with."
He then laughed at me.
I asked to speak to his supervisor. He said no.
He told me to call my case manager if I wanted to talk to someone else. I have a call in to her now, as she has stepped away from her desk.
10-15-2009 06:28 PM
At this point, I think that Brady, the unhelpful high level tech, my last resort at HP is correct. HP cannot help me.
I am buying another laptop this weekend. I will never buy Hewlett Packard again. I will tell everyone I know, in person and online, of this horrible experience. I will adamantly discourage everyone I know from buying any Hewlett Packard product.
If anyone sues Hewlett Packard and would like for me to support them in a deposition, post it here. I'll keep e-mail notification on, and I will keep an eye on the board. I will fly anywhere you need me to go.
10-15-2009 07:47 PM
10-15-2009 07:48 PM
Buying a new laptop is not an option for me right now. I imagine this is as frustrating for HP techs as for the users who have the problem. I would like someone to get to the bottom of it, figure it out and hopefully have a way to fix it. It seems to have affected a large number of HP customers. If it is something that Microsoft did, they should help their customers go to Microsoft and get them to solve the problem by providing the tech info to MS.
So I am willing to be nice to HP folks if they are willing to help us all out here. This is not one isolated guy who's sound card went flaky. This is a bunch of people, many who haven't found this thread yet, who have lost a major function of their computer system. However, if this problem cannot be resolved I would never buy an HP laptop again. If HP just shrugs it off as "not my problem" that would not be a company I could ever trust to support any product. I imagine practically everyone who has this problem feels the same.
If HP does step and support myself and the other customers who have this problem, I will run around telling everyone how well they did.
HP, please help!
10-15-2009 08:07 PM