HP Quicktouch on screen display has stopped working and no audio output device is detected.

[bfree]

I'm still following this thread. Yes, sometimes after hibernate the sound is miraculously back, but don't start playing any full length features!

I bought a USB sound card and use headphones when I want to hear from my laptop. As far as Quicktouch goes, the only time it actually works is to accidentally startup the DvD player at times when I don't want it.

My laptop is out of warranty. I am willing to pay for it to be fixed. Alas, HP doesn't seem to know how to fix it, and it's pretty obvious they aren't even trying -- that is the awful sore spot in this. I would feel a whole lot better about HP if they just said, "We know what the problem is."

So I don't know if I'm a woosie ... is that it? I dunno what that is, a cross between a wus and a moosie?  Anyway, I am certainly sour on HP laptops and my input about this experience got them nixed from being considered for a project I'm working on. I wasn't the only one either; HP is building a negative rep for themselves.

So I'm not going to put up a "Stay away from HP laptops" website or anything, but if there is any specific group effort that goes beyond griping and venting to getting a solution other than USB replacements for the failed internal devices, I'm in.

[mbartmon]

Here is what I have done with my laptop today after reading every post in this thread.

Uninstalled HPLaunchButtons, QuickTouch, and Quickplayer.  I never used them anyway.

Since doing that this morning, and after rebooting, the sound has worked.  I rebooted, powered down and up, put it to sleep, played music and hour long videos.  So, in total, the sound has been working continously for about 8 to 9 hours.  That has not happened for weeks.

So I am very cautiously optomistic.  BUT... we will see what happens when I shut down tonight and power up in the morning.

In view of others initial success and ultimate failure at solving this I am far from claiming victory.  Also, I realize that what may work for one laptop will not necessarily work on others.

[jonesee]

I've been messing with this situation for about 2 months on my HP DV2815NR or (dv2700 depending on where you look). I have been to this forum numerous times and have read about the problems everyone is having and have also seen that no one has come up with a solution. I did contact HP recently after initially contacting Microsoft. My problems started about the same time as installing Vista SP2 although I believe they may have started slightly before the service pack install. I tried everything that is listed on the HP web site (with the exception of a complete system restore) and had no or temporary luck. My 1 year warranty expired 195 days ago according to the service representative that I spoke to 6 days ago. Conrad, the service rep acted like HP had no idea that there was a problem and tried to run me through the same procedures HP has listed on their site. Conrad was verbally told the adress to this forum so he could see that I wasn't the only person with this problem, unfortunately he couldn't find it and I offered to send him the link via email, however I could never get him to give me an email adress. After about 40 minutes of waiting on hold for several times and listening to the piped in music I asked Conrad to let me speak to his supervisor. Reluctantly he said he would and at that point made me aware that my warranty had expired 195 days earlier. I waited for the supervisor for about another 20 minutes listening to the music with Conrad occasionally checking in to see if I was still waiting. When I finally got to talk to the supervisor, Leonard, he claimed that he was also unaware of this problem. He took my email adress and said that I would be contacted if a solution was found. I have received an email from HP trying to sell me a new computer no response to my (our) problem. I hear that Toshiba and Sony both make good laptops as does Dell and others. I would like to hear from HP within the next two weeks with a solution to our problem or I think everyone here should contact their local or national media, better business bureau and tell anyone that is willing to listen that HP is has a prolem and acts like it doesn't exist. If you are an employee of HP watching this forum please tell your supervisor that mum is the word for two weeks from this posting then the media should be contacted by any means possible including youtube, facebook, and any other way that it is possible to let everyone know how HP treats its customers. HP there is a problem, lets get it fixed or we'll spread the word.

[danny_dee_82]

to Mbartmon, no offense, but you will be back.....    with no audio!  MUaH HA Ha!   j.k...   wish you d best luck, it might work..   ;P

[ReeseChiarlo]

Well after wasting money on system and registry cleaners...with no effect of course.

I guess what I have decided is till HP or Microsoft gives us a fix I have to do these 3 options.

Which are all really annoying.

For anything media related at home, I had to download Unbuntu and of course reboot to use it.

For all my regular programs non media related, they work just fine on windows.

and if I want to use my laptop in public or dont feel like switching to unbuntu, I have to invest in a external soundcard, which is another 30-300 depending on the quality you want.  Just so I can plug in headphones or speakers and get sound.

So all in all this issue has cost he hours and hours of my time, at least 100.00 and still really is not resolved.  I am quite frustrated as I know the rest of you are as well.

[mbartmon]

No offense taken.

As the tone of my post suggested, I am not convinced that my efforts will be successful.  In fact, based on the continuing problems even after some have reinstalled Vista or installed alternate operating systems, I should expect the problem to return.

However, even if the problems do return, I find it interesting that by uninstalling the useless programs that I did should have a positive effect.  Is there a clue there?  Should HP and MS be looking into why such an action to change the behavior of the hardware?

What ever.   As of this morning the sound is still working.  Only 24 hours, I know, but stay tuned for the inevitable ARGH.

[mbartmon]

ARGH!!!!!!

[Nayner1963]

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mbartmon wrote:
ARGH!!!!!!

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I feel your ARGH! 

Hang in there.  I'm in touch with my "next step."

[ReeseChiarlo]

Just for Kicks I tried to delete those same useless programs and the effect was not positive for me.  Still no sound, just a few less programs cluttering up my system

Have we determined this is specificaly a Vista problem or are Windows 7 folks experiencing the same thing?

[ReeseChiarlo]

All I want for Christmas is my sound back!