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12-13-2010 04:18 PM
My presario is not working since the sp2 vista was installed as per the forum there has been so many similar complains about this and the hp centre advised me that its an hardware issue, i installed windows 7 and the audio works for a while and goes out again. So, i assume this is not an hardware issue.HP being such an reputed firm should find a fix for the problem, Rather than just saying its an hardware issue and we have to pay for this.
12-13-2010 04:36 PM
No its a hardware issue. The only way to fix this is to purchase a new system board. If you read back a few pages you will read some of my posts telling what the failure is.
12-13-2010 05:57 PM
Alright, Thanks for the info, i shall get that fixed today. i was under the impression about the software issue. Your info was really helpfull, i really appreciate it.
12-15-2010 08:09 PM - last edited on 01-09-2011 04:56 AM by XYS
I can join the group of NO SOUND! Tried restoring computer to an earlier state in whiched it worked. That worked for an little while then again no sound, then tried to recover the computer, that worked for a while, then again NO SOUND!!! NOW EVEN WHEN I DO A RECOVERY IT DOESN'T EVEN START UP WITH SOUND! I'm so lost at what to do any more... Out of the blue sometimes it'll just start it and have sound but like i said its out of the blue! I am a online student at AIU!!! I need my sound to work!!! Please if anyone knows another way i can make this sound to work please reply to this message or send me an email at [text removed to protect privacy] Thank You
12-17-2010 01:16 PM - edited 12-17-2010 01:18 PM
Relax. Yes, your built-in sound is shot. But that doesn't mean you can't have sound. Go buy a USB sound device or order one online. I remember reading that Amazon.com sells them for around $6 US. This is a much more affordable fix than replacing the mother board.
01-07-2011 09:41 PM - edited 01-07-2011 10:31 PM
After reading the thread i decided to register and reply too.
I can confirm that the common issue that people have here is a hardware problem. I used my Presario V6500 (V6515ES), brought in Spain, for about a year and a half before the first signs of a malfunction showed up. At first the sound card would disappear oddly, problem that would usually get fixed with a restart. Not long after that, nothing could bring the sound back, including OS reinstall, BIOS updates and factory resets. On top of all the notebook started crashing for good, continuously restarting and without any display activity. At first various fixes like removing the battery and sometimes just leaving it for a time to rest would bring back a temporary functionality, but in time nothing i did to it helped. At that point i decided it check it in to a professional service and get it fixed. There i found out for the first time that it's actually a common issues with HP/Compaq notebooks and the fix is re-soldering the gpu chip witch due to heat problems in time stops to work. It was fixed but not a month after i took it back, the notebook died again with the same symptoms, loss of sound then fail to power on. It was fixed again and the guys there told me that as many times i go to them eventually i will have to return, as there is no permanent fix other than changing the entire motherboard.
Not long after it failed again and so it stayed until one evening, when out of curiosity, i opened it and with a heat gun, a copper coin and some aluminium foil fixed the gpu chip. (youtube step by step tutorial for those interested in adventures: youtube.com/watch?v=bnkQNmKauEc , check related videos too). Worked great for a couple of weeks, but now (hence my presence here) the sound card is not detectable and had a few crashes already that for sure will be followed by another permanent death.
I can't say i have an extended knowledge of the source of the problem, still i do not agree to the fact that it was kinda ignored. I can say that in my limited professional (just a computer science student) opinion the design of the cooling system (at least for my model on which i experimented, others can't be much different, but i'll refrain from generalizing) is flawed and looks cheep. Still who i am to say that, from little research i made till now it seems that the foul might just be Nvidia's, decided by court. More info and hopefully what everyone here expected, tho i think it's only for US: http://www.nvidiasettlement.com/
Good luck to everyone and hopefully less trips to tech support in the future.
01-08-2011 07:40 AM
> It was fixed again and the guys there told me that as many times i go to them eventually i will have to return, as there is no permanent fix other than changing the entire motherboard.
That's not a permanent fix either. A new motherboard will fail in the exact same manner, in about the same amount of time.
> I can't say i have an extended knowledge of the source of the problem, still i do not agree to the fact that it was kinda ignored. I can say that in my limited professional (just a computer science student) opinion the design of the cooling system (at least for my model on which i experimented, others can't be much different, but i'll refrain from generalizing) is flawed and looks cheep.
Agreed, as an electronic engineer with over 30 years experience, having looked at HP's recent designs ("recent" means since about 1992) they are indeed cheap junk and seem to be getting cheaper. You get what you pay for.
Get a MacBook Pro. I have looked at them too. They are engineered to run forever.
01-08-2011 03:11 PM - edited 01-14-2011 06:02 PM
Wow, it's been over a year since I've last posted over this issue as I keep getting e-mails over it, any who..
There are 2 fixes to this problem, either get a usb sound card(as mentioned plenty of times be4), or to throw away your HP laptop and do a well research on your next buy.This is not a software issue, I repeat, this is NOT a software issue. So windows is not to blame, its all HP.
Since the 1st day I bought it, my HP laptop used to easily over heat and turn off . I tought "well maybe laptops need extra care and need good ventilation besides its internal 1s", so I tought... After half a year or so, I realized that the cd/dvd drive wasnt working and being detected. Again,it wasn't a big annoyance and wasn't really being used; I was a ticked off by it, but whatever..
After another 7-8 months(a year and 2 months after purchasing the laptop), the HP quicktouch screen display , and the no sound issue aroused. After countless reformats and fix attempts, I gave in and decided to call the wonderful and helpful people from HP to see if I can send it out for a free fix as I guessed a recall was imminent to come(till this day there has yet to be 1, so HP doesnt care). After harshed arguements with customer service, the only conclusion they came up with was to send it out and throw in 300-400 dollars, I said "NO WAY and a have a nice day!".
So I decided to join this forum to see if anyone had come up with a fix. After 3-5 months and many failed suggestions , someone mentioned about buying a usb sound card; so I did, and VOILA! the sound issue was fixed and with much better sound. I was glad and happy as a beaver for atleast a couple of months till "other" issues surged.
The laptop then started to turn off on its own imediately after turning it on with the power button light blinking off and on repeately. Every so and so it would boot problem free, so I googled the issue and found a solution; which had me holding down a couple of buttons for a couple of secs every time @ boot up. I was satistfied for getting around most of the issues till "another" one came up. The laptop then started to harshily freeze up, leaving me to re-format every 2- 3 weeks as it was getting worse everytime.
During one of those freeze ups, I got so infuriated and so I kicked the laptop like a soccer ball and made it bounce off the wall. For a slight sec I repended for doing that, but after booting it up and seeing a black screen with the"missing boot.mgr" error, fury took total control of me and so I kicked it again and again till the screen was all smashed. I wasnt done with it yet as I took it outside and smashed it on the concrete repeatedly while cursing it and cursing HP. Later in the evening as I stepped outside and glanced at the wrecked laptop, I memorized the good and bad times I experienced with it. So I shed a tear, had a nostalgic moment and gave my farewells to it .
After the harsh economic year of 2009, work picked up and so it was time to get another laptop. I had heard good things about toshiba computers and laptops, so I decided to research them. The rumors and speculations were true, and so I went to the store and picked one up. And let me tell you, TOSHIBA laptops are GREAT . It has been almost a year and have yet to have any problems with it(other than viruses). I will never again purchase anything from HP, as I do not need to go thru the frustrations, worries, and tantrums I experience with them. Im very content and satisfied with my TOSHIBA.