HP Support Forums
Join in the conversation.
01-28-2011 12:38 PM
Ok i dont know if this is going to work for everyone but i got my sound back on. I forcefully uninstalled the programs for all coextant and smartaudio files and then reinstalled. when i reinstalled it still told me that it couldnt finish as it could find the media device but my sound is on and works so im not complaining. I probably just will never turn my computer off.
Here is the website with the steps, just be careful not to uninstall something you shouldnt.
02-02-2011 07:27 AM
I am sorry but this is only the beginning of a VERY upsetting journey. Spare yourself the anger and get rid of your HP. I started with the same problem over a year ago. Recovery after recovery, format after format, install after install, update after update, it's no use, don't do it. You will lose your disk drive, SD drive, and other connections. Your system will overheat, restart on its own and/or take hours to start up often times getting stuck in infinite loops, give you base system device errors, etc! Mine worked great the first 9 months or so, but after the 1yr BOOOOOM! Problem after problem! This is a hardware issue and the sysem boards are EXPENSIVE! Not worth the money or your time. HP/Compaq Used to be the best...Took me 20 years...but I have learned a harsh lesson.
03-01-2011 08:06 PM
STAY AWAY FROM BUYING HP!! I absolutely HATE HP!! I will never buy another one of their products, EVER! I have the DV6000 which I bought from Best Buy, with an extended warranty through the geek squad.. The worst investment ever!! I begin having problems with my laptop around month 6, it would randomly shut shut off on me with no warning. After a couple of months I took it back to Best Buy for them to fix the issue. Long story short 3-4 months of going back & forth nothing was fixed, and they managed to break my screen twice, & my mouse once, but couldn't duplicate my problem as they put it.. But every time I got the laptop back, there was always the same problem. went back and forth with Best Buy & HP with no satisfactory results, until after my warranty was up. At that time they gave me the option to re-up my warranty. Yeah right, I wish I would. A few months later, my disk drive went out. one day it just was no longer recognized by my laptop, no help on that. Then a few months ago, my audio just decided to go out,. & after calling HP & talking to numerous people about numerous problems with this laptop, i've come to discover that their product is just horrible, they don't seem to care enough to fix the issue, refund money, or give a better laptop as a replacement. I'm so disappointed as this was my first laptop & the experience has been horrible. Oh yeah, I've done numerous system restores, factory resettings, lost pictures i cant get back,& spent numerous hours in forums trying to fix issues that just aren't going to get resolved.. Not too mention a few other people that I know has had the same issues with this laptop version. Maybe we should all put in a lawsuit for HP seriously.
03-02-2011 04:55 AM
I am sorry but this is only the beginning of a VERY upsetting journey. Spare yourself the anger and get rid of your HP. I started with the same problem over a year ago. Recovery after recovery, format after format, install after install, update after update, it's no use, don't do it. ...
HP/Compaq Used to be the best...Took me 20 years...but I have learned a harsh lesson.
HP was the best, but that was 20 years ago. Compaq made good computers too. Today there's only one computer manufacturer that doesn't compromise on quality. The rest just make disposable junk because they're all trying to do it cheaper than everyone else. Think about it.
03-16-2011 07:14 AM
I.ve tried every possible solution listed,including driver,and registry programs,nothing works,at all.
"no audio output" problem is not a problem to HP.there only concern is making money off of a defective product which HP is aware about. Never again will i ever buy HP,I'll build my own,least i get all the software i need when i build.
HP for me means Hyaline Products---so transparent...
03-20-2011 03:14 AM
If your audio is the only thing not working you are lucky. You can solve your problem cheaply by buying a USB audio device. Check Amazon.com where you can get one around $6 US. Otherwise your local computer store has one around $20 US.
The alternate solution is replacing the sound card on your motherboard or buying a new motherboard. If you are out of warranty this will be quite expensive and in that case I'd recommend getting a new computer, not an HP tho.
In my experience I bought a USB sound device and used it for many months until I could afford to buy a Toshiba that doesn't have this problem and is a more responsive company too. I gave my HP away to a poor person who didn't mind the hassle of using a USB sound device. If you can't afford a new laptop right now, the USB sound device is a workable solution.
03-27-2011 09:48 PM - edited 03-27-2011 09:51 PM
I found a solution!!!!!!
My issue involves running vista and windows 7 on the same laptop. So if you are not dual booting, this wil more than likely not involve you in any way.
I recently developed the no audio device issue with my dv6000.....
I am now dual booting vista 32bit and windows 7 and this is when the problem showed up. I only use windows 7 even though I have both.(don't ask why I didnt just drop vista. I have no idea why..lol)
After several days of reading dozens of forum posts, I went to turn on the laptop to further investigate the problem. I accidently selected vista instead of 7. Once it loaded, the 'touch mute button' instantly lit up red/orange.
Finally, a sign of progress. I scrolled the mouse cursor over the volume icon and was informed that it was muted. I hit the orange/red mute button above the f11 button. It changed to blue and I had sound.
So I restarted and selected '7' this time. Once it loaded, The volume icon no longer said no device deteced like what was present before. It now says speakers 59%....WOOT WOOT!!!
I guess when I first partitioned my hard drive to install 7 professional, I had left it muted. This somehow confused the '7' side and made it think it did not have an audio device.
Like I said before: My circumstances are different than most, but I figured I would post my issue and solution..
ps:I didnt read all the posts in here as I figured it out by luck booting it up. So if someone else already posted the same thing as me, I am sorry.