Microphone concern on certain HP G60 (500-699) and Compaq Presario CQ60 notebooks. [ Edited ]

[Bookworm]

****NEW Update as April 13th*****

You may have experienced improved microphone quality if you installed the latest Conexant audio driver SP47803 released on March 10th; but if the Conexant High-Definition SmartAudio Driver (version 4.98.60.50 A) drivers did not resolve your concerns we would like you to contact HP by calling HP service and support (1-800-hp-invent) they have another option to assist you.

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HP is aware of concerns with the internal microphone on certain HP G60 (500-699) and Compaq Presario CQ60-422DX, CQ60-423DX, CQ60-514NR, CQ60-601NR and CQ60-615DX notebook PCs with Microsoft Windows 7® operating system.  HP is currently investigating and will notify customers via the HP Consumer Support Forum along with advisories on www.hp.com on the outcome of the investigation.

Additional information can be found regarding this issue on the product support page by visiting http://welcome.hp.com/country/us/en/support.html > Enter your notebook product or model number > hit return > Click on the “Internal Microphone Performance Information” under the Alert section

For additional assistance customers can also call HP at 1-800-HP-INVENT

[Bookworm]

looks like the formatting changed when I posted this, you need to copy and paste the link into your browser then it works.
Thanks to Goody2 Shz for pointing this out.

[Goody2Shz]

Bookworm--please accept my apologies for being so nasty.  I'm frustrated.  I know you are trying to help.  It appears to me that a big step has been taken:  HP is now publicly admitting there is a problem.  The engineers are trying to develop a driver, and the company is offering free USB microphones.

I am truly sorry for taking my frustration out on you.

Peace, brother...

[Goody2Shz]

I just took a customer satisfaction survey regarding my experience with HP's escalation process and the handling of my case.  I gave very low marks.

If you get the opportunity to fill out one of these surveys, do more than I did when you are given the opportunity to write about your experience.  I thought there would be another opportunity to say a few things, but there wasn't.  I had hoped to nail HP better.

Of course, I have no faith that surveys are going to fix the wretched way they have handled our complaints.

[Sanchertx]

Hello,

You may get some improved microphone quality if you install the latest Conexant audio driver SP47803 released on March 10th.

You can download and install the latest audio driver using one of the following options.

• The Conexant High-Definition SmartAudio Driver (version 4.98.60.50 A) is available with download and installation instructions at the following link:

Download page for the Conexant High-Definition SmartAudio Driver

• The Conexant High-Definition SmartAudio Driver (version 4.98.60.50 A) is available as an executable (.exe) from ftp.hp.com at the following link:

FTP executable link for the Conexant High-Definition SmartAudio Driver

Regards,

[Bookworm]

No worries, I understand your frustration, did you get a chance to try the new driver yet, I would be interested in your feedback.

[Geomacl]

Can you please tell me how you get a USB mic from HP - my G60 mic has stopped working

[gabici77]

Hi All,

I have a G60 series, with windows 7, 64, bought in Canada, and I have this bloody problem with its microphone. I live in Europe, so I don't think I will go through the hassle of demanding a free mic from HP.

I have written an e-mail complaining about this problem and I got a reply from the local support team, saying I should download the latest BIOS from a link in their mail. The funny thing is that according to them, the latest version was F52A, while on my computer (which was bought about 4-5 months earlier), the installed version was F53...

Anyway, I only wanted to ask if using an usb mic solves this problem? I don't want to waste anymore money on this notebook. I am actually contemplating selling it, I am so disappointed of hp, especially for leaving this problem unsolved for such a long time.

[claudiablack]

hi everyone,

feeling glad to be here with you all ...

actually i 've been here for saying thanks to all who were gave the correct solutions to the problems mentioned.

[text removed]

[NTidd]

I had been using a bluetooth headset I have while the G60-535dx's microphone was out of commission. When I got word of the new driver, I went to download it and upon installing received the message "could not find the device for this driver." When I went to check in the device manager and, lo and behold, the microphone isn't even showing up as a device. It's not like there's a way to turn off the microphone (without disabling it, which I never did-- I simply turned the recording volume down), and I am NOT sending my laptop in for another two weeks. What should I do?