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02-10-2012 04:48 AM - last edited on 02-10-2012 08:01 AM by ValerieG
Please help i just click the hp update then installed the the thing called bios?? then after restarted my audio is gone..please help asap would be very appreciated
Model: Hp Pavillion g6 notebook = Windows 7
[removed s/n + product key for privacy]
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02-10-2012 06:06 PM
What is the bios version did you install, I had two Bios updates since I bought the laptop in late Janurary,
BIOS Version/Date Hewlett-Packard F.32, 01/12/2011
But no problem with the sound, except the speakers are not the best so I have external speakers
02-11-2012 07:31 AM
Help my audio is also gone on my g6 after installing recommended bios updates!!!!!! even did a restore point before hand.....anyone know how to get it back?? my comp is only three weeks old
02-11-2012 07:40 AM
have no idea what version of bios update it was whatever they recommended this morning... I also only bought mine like 3 weeks ago roughly have done all recommended updates etc a tune up and restore point this morning.... it shows speakers are working but have absolutely no sound
02-11-2012 08:13 AM
reboot the laptop hit the esc and you come across various options
I believe one is bios you can revert to a previous bios but i have not had any issues updating the bios but i did through HP Support Assistant. I will say I really like the Assistant as tech it is a very simple one for the end user to keep their system updated without searching through Google, or looking for it on the manufactures web site
02-23-2012 05:21 AM
Hello all, we need to ask you for more information so we can assist you with your issue.
Please would you post your Product number, here is a link to help you find it.
Please don't post your serial number, that is for one-on-one support.
The reason we need your specific Product number is that there are many different "g6" models and they have varied Hardware and drivers.
Next we need to know the BIOS version, I think most already posted this but if not please do.
When did the issue begin?
Do you still have the issue?
Have you contacted either phone or email/chat support, if so what steps do you remember trying?
Did you download a BIOS update or was it an automatic download?
Finally for now, what is your current BIOS version?
There are several ways to find the BIOS version on your notebook, here are two.
1. If your Notebook is powered off please press the power button and begin to tap the "f10"key, that will take you into the BIOS and you can see the version there.
2. If you are already in Windows try holding down the "fn" key and pressing the "esc" key at the same time, this should bring up a small system information window.
On The BIOS Roll Back discussed, this is a good method to go back to an earlier version, if it was a BIOS update that caused this, it may help.
Neither a system restore nor a Recovery will change your BIOS version.
However, if you were getting automatic updates from Windows & HP, they may help.
At this point, I'll wait to see what responses we get, & then the community can best judge how to assist you.
Knowledge is power...Power to the people