My speakers do not work after last install

[haribhathal]

Hello!

After HP´s last upload from HP Support Assistant, my speakers and subwoofer (Beats audio), do not work.

But the headphones do work fine.

Spotify does not work, they say my audio card does not recognise them.

This is my unit:

HP Pavilion DV-7 (IN WARRANTY)

Serial nº 2CE2191SCM

Prod nº DEX02UA#ABA

Microsoft Windows 7 home premium

IDT High Definition Audio Codec

Could you give me a step by step solution, easy to understand, as I not very computer litterate?

Thank you very much.

[CherylG · Accepted solution]

Check your model number again, I can't find the one you listed.You can  get the Product Number by pressing Fn + Esc key or checking the service Tag.

Go to the link below.Enter your Product Number .After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.

http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en

Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop. After Windows loads, install IDT audio using the downloaded file.

[haribhathal]

Thank you very much for the speedy reply and solution.

Works fine, but don´t touch the enhancement controls!

Thanks!