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09-01-2010 02:44 AM
Im not sure if anyone can help but am trying every available source of help possible to fix this issue so any help will be much appreciated.
About a week ago the sound on my HP laptop unexpectedly stopped working and said that 'No Audio Output Device is installed'. I searched the problem online and saw that other people have had the same problem so I downloaded the appropriate audio driver update from the HP website - this did not work as it came up with the message 'Could not install driver as no media device found'. So I searched further online and read that some people had installed earlier versions of the sound driver and this had worked. I tried that with no luck. I checked for updates with Windows and saw that there was an update available for Conexant Audio and attempted the update that way. This too however failed.
I have restored Windows to a previous time when there was no problem with the sound which did nothing and so I decided to take it to my local laptop technician. He said that he has dealt with this problem with many HP laptops and would be able to fixit within a day. I called him the next day and he said he was still struggling to find the problem and that maybe restoring the laptop to factory settings would help. I said I would prefer not to do this as while I was searching the problem further online I saw that others that had tried this and said it had not worked and also I did not want to lose important software that was on my laptop. He said he would keep searching and by day three he called me to say that he thought the problem was with the motherboard and it would cost £230 for a new one! I was not prepared to pay this so collected my laptop (after paying £70 for their 'service') and decided to contact HP directly, something I should have done in the first place I realise now. Too be honest I am not very impressed with HP's support - my laptop is no longer under warranty and it is very difficult to get any help from them. Have tried contacting them via email and am still awaiting a call back which the said would happen within one working day.
Have spoken to an HP authorised service provider and all they could tell me is that it would cost £265 to repair and not much else. I have tried conating my local HP lab directly but their number is always engaged!
The laptop is only 2 and a half years old and I do not understand how such a serious fault has occured in such a short period of time. I paid £529.99 for this laptop and was confident in HP being a excellent and reliable electronics company but I am very much doubting this now.
If you are still reading after all this, thank you, and again any help would be much appreciated.
09-03-2010 07:03 AM
The best way to fix the issue is to perform System Recovery. Recovery will erase the complete data. I therefore recommend you to take the backup of data and perform recovery. Recovery can be performed using Recovery Partition by creating recovery discs.
Visit the below weblink for more information:
04-30-2012 01:49 PM
I know it's been well over a year since you posted your question, but I have had the exact same problem with my laptop and just now figured out how to fix it. So if by some chance you still need the answer (or maybe someone else out there needs to know how to fix it) here is what I did.
1. Restart your laptop
2. During startup, press F2 to go into the Startup Check
3. When it's done, click the button to restore your laptop (it scanned my computer and fixed hardware problems at that time), it then asks if you would like to restart your laptop, stating that if it was successful, it would start normally and go straight into windows, but if it wasn't successful, it'd restart the Startup Check automatically.
I hope this helps because that was all I ended up needing to do to fix my laptop. It also fixed a problem I had been having with my modem as well.