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Re: No sound in my HP Pavillion dv4000 (387 Views)
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rkhin Top Student
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rkhin
Posts: 8
Registered: ‎01-23-2012
Message 1 of 10 (420 Views)
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No sound in my HP Pavillion dv4000

[ Edited ]

‎01-23-2012 06:32 AM - edited ‎01-23-2012 06:36 AM

I am currently experiencing this problem for almost 2 years and I only had the time to post this now. I can't hear any audio in my notebook unless I use our magicJack as the audio driver. Here is a picture when trying to install a sound driver.

 

soundmax.JPG

 

In my Device Manager

 

devicemanage.JPG

 

I hope somebody can solve this problem. Thanks :smileyhappy:

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erico
Posts: 18,673
Registered: ‎01-07-2009
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Re: No sound in my HP Pavillion dv4000

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‎01-23-2012 06:42 AM - edited ‎01-23-2012 06:48 AM

Hi,

I cannot see your images yet. I will have to wait for them to be approved by one of the Mods.

 

Please identify your dv4000 series notebook by its p/n. Remove the bayyery and look in the compartment for the p/n.

 

Post all alphanumeric characters here in your thread.

 

What is the installed operating system?

 

Post a screenshot of your sound properties window and Device Manager as in the images from my HP notebook show.

 

sound1.PNG

 

devmgr.PNG

 

 



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rkhin Top Student
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rkhin
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Re: No sound in my HP Pavillion dv4000

‎01-23-2012 07:07 AM

I can't find a p/n at the battery compartment but I saw a p/n at the back of my laptop, if it's what you're asking here it is.

 

p/n : EC321UA#ABA

 

And here are the same pictures in the first post.

 

http://imageshack.us/photo/my-images/20/devicemanage.jpg/

http://imageshack.us/photo/my-images/600/soundmax.jpg/

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erico
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Re: No sound in my HP Pavillion dv4000

‎01-23-2012 07:20 AM

Thanks for the images and the product name. There is no HD audio driver installed!

 

Your notebook is a dv4155cl.

Here is where the drivers are located. Choose the appropriate operating system and download the driver and install it. You did not state which OS is installed. The web portal shows XP as the OS. Is that what is installed? There is no support for any other OS at the web support portal for your notebook.

 

 



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rkhin Top Student
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rkhin
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Re: No sound in my HP Pavillion dv4000

[ Edited ]

‎01-23-2012 07:29 AM - edited ‎01-23-2012 07:32 AM

Sorry for that. Yes, I am running in Windows XP. I'll give it a try.

 

--EDIT--

 

I have already tried installing the driver but all it says is the same with this.

 

http://imageshack.us/photo/my-images/600/soundmax.jpg/

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erico
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Re: No sound in my HP Pavillion dv4000

‎01-23-2012 08:26 AM

How about trying microsoft update and looking for the msuua driver.



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rkhin Top Student
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rkhin
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Re: No sound in my HP Pavillion dv4000

‎01-23-2012 08:29 AM

What is MSUUA Driver?

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erico
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Re: No sound in my HP Pavillion dv4000

‎01-23-2012 09:04 AM

It is Microsoft Universal Audio Architechture.

Take a read of this and try the Microsoft Fixit.



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rkhin Top Student
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rkhin
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Re: No sound in my HP Pavillion dv4000

‎01-23-2012 09:26 AM

Tried installing the MS UAA and fixing using the Fix It but still the problem exist :smileysad:

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erico
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Re: No sound in my HP Pavillion dv4000

‎01-23-2012 10:17 AM

can you post a screen shot of your device manager with the Sound section expanded?


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