HP Support Forums
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12-20-2011 04:23 PM
Thanks for you help very much!
I have this issue too. I have sent it to HP for repariring, and they just reconnect the cables, and thet issue still exitis. Somehow disappointing when I get back the computer from their services. .
12-20-2011 04:43 PM
Your welcome. I cant take the credit as I did not come up witht he solution. I just confirmed from what others were able to figure out. It would make me upset as well sending my laptop back to the manufacturer only to found out that they havent fixed the problem. But the end user is always going to be the with the hands on experience and will give you the best feedback to resolve things quickly. I still love this laptop deerly.
12-29-2011 04:12 AM
I had the same prob, it's really ridiculous to see how HP does quality ensurance. Since the problem comes up on different machines I really wonder how they can sell buggy stuff.
01-04-2012 09:41 AM
i had the same problem. uninstalled power assistant and reinstalled previous version. solved everything. funny thing is allthough support assistant prompts to update power assistant to version 18.104.22.168, hp on their driver webpage have version 22.214.171.124 listed as the latest version. 126.96.36.199 works without causing any problems.
thanks Huruntz and Sujay1234
01-07-2012 05:57 PM - edited 01-09-2012 02:52 AM
Kudos to you for your endurance and for that post, If only would I have found it before I had to walk that same road, without a map... My luck was that I knew that update caused this, so hardware problems were kinda out of the question. I troubleshooted this down with DPC Latency Cheker and Process Explorer. Added a "cycles delta" column to PE and waited for problem. After few try-runs HPPA seemed to pop to top of the usual suspects and shooting it down ended problem.
So, I confirm this problem in my Probook 5330m with HP Power Assistant, version 188.8.131.52. Uninstalling that version removed that problem and even after reboot problem is still gone.
HP Power Assistant 184.108.40.206 Seems to work fine. Latency seems to be under 1100 us, even when enabling single devices. Compared to 70 ms that 220.127.116.11 caused, I say that "there's your problem". Please HP, smash this bug.
If you have installed updates via HP support assistant, as I did, you might also have old version stored in local drive. Default directory seems to be C:\swsetup where you should look for directory named sp54342 .
And remember to "postpone forever" to HP support assistant, if you don't have courage to update it after this.
01-08-2012 01:50 PM
....I was so disappointed after restoring it and install all my stuff againa and the same problem showed up. I was about to call HP. Now I dont, Thanks.
Well I started with that and the rep told to get rid of gadgets... Wow!
Tried that and zillion of installing and re-installing and Rebooting along the process. Why this is not found as a sticker or at the top of the Support center.
I disabled about everything and the surge buzz was there. Only after killing the process from Taskman the sound vanished. Oooh, I hate this fidling with these things.
Not only it takes a huge amount of time off from, what you was supposed to do, but is SOOO agonying at same time.
Hope they put a new version to the Downloads soon enough, and the Support/Update software should by the way also be updated, since it does not update the drivers - I think.
01-09-2012 03:07 AM
I just got my ProBook 4530s a couple of weeks ago, and I, too, have the same problem.
I tried to download all the things from the links Paul provided, but for some reason, the link for the latest audio drive is no longer available.
Can anyone give me another link to download the latest audio drive update?
Thanks in advance!
01-20-2012 06:52 AM
Where is the power assist file in the control pannel located and then can I just follow the link you have posted. Will my systemautomatically undo the changes in a week or so by automatically updating???? - My Probook 4730s seems to be having the same problem everyone is describing - After speaking with HP they said send it to them it is a hardware isse but I find it hard to believe - and would like to test out the resolution you all have offerd here.
Thanks for the help in advance.
01-21-2012 02:38 PM
Thank you so much! I noticed these little hiccups while playing games and music. I uninstalled the HP Power Assistant and it immediately was performing better. So relieved it was just a bad driver and not any hardware damage!