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Sound Skipping on HP Pavilion dv7-6c20US (381 Views)
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Honor Student
PocketRocket
Posts: 2
Registered: ‎02-18-2012
Message 1 of 4 (381 Views)

Sound Skipping on HP Pavilion dv7-6c20US

I recently purchased a HP Pavilion dv7-6c20US laptop (product number: A7B09UA#ABA) with "beatsaudio"  and everything seems to work fine.  The issue that I am having is that the sound is fine when it is lower, and when I use headphones, but when I turn the volume up, the sound begins to skip.  It does with about everything that I try that plays sound.  I have poked around on the internet and I have not found any solution yet.  I tried re-installing the latest driver for it and no dice.

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Teacher
Futureperfect
Posts: 151
Registered: ‎09-22-2010
Message 2 of 4 (299 Views)

Re: Sound Skipping on HP Pavilion dv7-6c20US

Hello,

 

Are you still having the issue? Have you done any troublshooting becides a reinstall of the driver? When you reinstalled the driver did you use Recovery Manager or HP.com?

 

 

When you respond I will recieve an e-mail. Let us know!

I am an HP employee.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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Honor Student
PocketRocket
Posts: 2
Registered: ‎02-18-2012
Message 3 of 4 (254 Views)

Re: Sound Skipping on HP Pavilion dv7-6c20US

I am still having issues.  I tried doing both the hp.com driver and the recovery Manager.  I apologize for the delay in responding.  I didnt get a email saying there was a response. 

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Teacher
Futureperfect
Posts: 151
Registered: ‎09-22-2010
Message 4 of 4 (174 Views)

Re: Sound Skipping on HP Pavilion dv7-6c20US

Hello,

 

 

Sorry for the late response.

 

 

Any update on this?

 

 

I couldn't replicate the issue with any driver.

I am an HP employee.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
Please use plain text.