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Re: Strange Incompatability Issue (733 Views)
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TNSamurai Top Student
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TNSamurai
Posts: 5
Registered: ‎03-14-2009
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Strange Incompatability Issue

‎03-14-2009 08:23 AM

I have a HDX18t and it is absolutely wonderful.  I recently installed Microsoft Office 2007 and now all my touch buttons (media smart, volume, etc...) are acting as shortcuts for Microsoft Excel.  I really like the buttons to control the speakers but aI m having to use the remote control to control sound.  Please help. Thanks.
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robertJ Student
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robertJ
Posts: 1
Registered: ‎04-29-2009
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Re: Strange Incompatability Issue

‎04-29-2009 08:44 AM

Having the same issue.  HP Tech indicated it was a known issue, but didn't know if HP was working on it...or leaving it up to MS to fix.  This makes the nice HP feature a bit annoying, and useless.  If this was known issue conflict with common s/w why would product be released - equates to bad design, or bad planning !?.  Haven't found any info or fixes on this yet.  Shouldn't HP be doing this?
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BigR-706 Top Student
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BigR-706
Posts: 7
Registered: ‎05-23-2009
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Re: Strange Incompatability Issue

‎05-23-2009 01:53 PM

I have a HDX-16T Series laptop running Vista 64 Premium.  I have notfied HP support that upon installation of Office 2007 Enterprise Edition, HP MediaSmart Photo, Video, and Music no longer work.  Upon launching these MediaSmart applications, the programs open then freeze with an error stating Program Not Working. 

 

So far no resolution for this incompatiblity.  Has anyone else experienced similar issues after installing Office 2007?  The only resolution I have found so far is to uninstall Office 2007 which restores normal functionality to MediaSmart.  This resolution is unacceptable since I am user MS Word & Excel on a daily basis.

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