dv7 pc Beats Audio. No sound through speakers. Headphones play some sound

[dbohner]

I have tried uninstalling and reinstalling the IDT software, worked with the headphone jack on basic internet sounds.  Tried configuring the sound, but it will say that it failed to play the sound, but gives the alert ping with the window popping up.  When I go to iTunes and try to play a song or movie, when I hit the play button it doesn't do anything at all (it won't even progress into the song as if the speakers weren't on). When I click on the audio icon on the toolbar it now separates between headphone and speaker sounds.  I bought the computer this last June, so it's just a few months old and I don't play that much sound through it so it doesn't make sense.  Is there anything else I can do to fix this?

HP Pavilion dv7t-6c00

Windows 7 

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the IDT Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58226.exe

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

Let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.

Regards,

DP-K

[GraceKwong]

Solved for me!!!!  Thank you very much.

The sequence of disabling audio drivers, hard reset, BIOs default restore, then re-install drivers worked.

[chiefhum]

Many thanks. Fine solution!  Worked great!

[Sparrow24]

This did not work for me.

Everything was fine until I went back to what you had me download. I clicked Run as Administator. While it was installing, I got a pop up that says, "The hardware detected is not supported by this IDT software package. The install will be aborted."

I'm pretty furious because I bought this brand new HP just a few days ago and I was LOVING the Beats audio, but then the sound just stopped today for no reason. And your "fix" didn't work for me. My computer has sound now, even without the install completing, but it sounds awful!

Is this what I paid $1000 for?

Please help me!

[cdbg]

I had the same problem with my Envy 15 notebook.  This fixed it.  Thank you so much.

[imakka]

Hi,

This worked for me as well on my HP Envy 15 J118TX running Windoze 8.1

Audio just stopped working through any device.

Also odd issues with internet connectivity - browsers OK but remote connections would not work.

I did not need to run the exe file.

Thanks!

[Envy-us]

worked great............thank you

[Jaraxus]

Hey guys. I had the same problem, my computer randomly stoped playing sound, and when I pressed the sound icon on my task bar it wouldnt open. The trouble shooting didnt work ethir. (the icon had an 'x' under on it saying no audio devices instaled)

The solutions is realy quite simple....

  To fix this, right click on computer, go to manage then click on device managaer on the side colum. Click on "other devices".  It should say that there are no devices instaled for this.  Go to the next tab on the top, and then press update driver, wait for it to install and your done, easy pezy.

[Envy-us]

I used the fix, but I lost my Beats software, any idea how to get it back?