enquary [ Edited ]

[acres]

HP Pavilion g6-1201tx Notebook PC

Serial No- {Removed for privacy}

Product Number: qg470pa 

 Operating system - Windows7 64 bit

After installing the upgradation recomended by HP

                                                                            my audio system doesnt work ....

[DavidPK]

Hi,

Try the following.

Download the IDT Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55026.exe

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, restart the notebook and let Windows fully load.  Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.

If you still have no audio, open windows Control Panel, open Administrative Tools and open Services.  Check that the following services are all showing as Status= Started and Start-up Type= Automatic

Audio Service

Multimedia Class Scheduler

Windows Audio

Windows Audio Endpoint Builder

If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type',  select Automatic and click Apply to save the change.  Then click the Start button.

Regards,

DP-K

[acres]

According to your advice all the procedures be managed and it reveals that - a red cross sign, that appeared on Sound icon, be solved. But there is no sound at all. In Headphone only right hand side works, no sound on left.

[DavidPK]

Hi,

Try a Hard Reset as follows - this will not effect your data in any way.

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery, plug in the AC Adapter and start the notebook.

Has this made any difference?

Regards,

DP-K

[acres]

It works truly. My Sound problem is solved properly. But a little problem is found, - on desktop a folder named 'searchplugins' is generated frequently.Many times i deleted it but it appears on its space after few minuites.

[DavidPK]

Hi,

Good to hear your sound is working

Regarding the other issue, do you have Firefox installed?

Regards,

DP-K

[acres]

No Firefox is installed in my notebook. Please help me like 1st problem - solved way.

[DavidPK]

Hi,

Open the 'SearchPlugins folder', right click on one of the files inside and select Properties.  On the General tab, next to the entry 'Opens with' what is listed?

Regards,

DP-K

[acres]

After your advice i proceeded throughly and the resultant is-

                                   general 

                                      searchplugins folder

                                  Type: file folder

                                  location: c/user/hp/desktop

                                  size: 0 bites

                                  size in disk: 0 bites

                                  contains: 0 files, 0 folders

                                  created: 13 june,2012,time...

                                                                 but open with option cant be displayed. i also informed for your convenience that the folder is created after online connectio. and when i deleted the folder.

[acres]

After your advice i proceeded throughly and the resultant is-

general

searchplugins folder

Type: file folder

location: c/user/hp/desktop

size: 0 bites

size in disk: 0 bites

contains: 0 files, 0 folders

created: 13 june,2012,time...

but open with option cant be displayed. i also informed for your convenience that the folder is created after online connectio. and when i deleted the folder.