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headphone jack problem (760 Views)
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sofia2090 Student
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sofia2090
Posts: 1
Registered: ‎08-06-2011
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headphone jack problem

‎08-06-2011 08:41 PM

I bought my laptop a few weeks ago and no sound comes when I plug my headphones into the headphone jack in my hp pavilion dm4-2070us laptop. How do I fix this problem?

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DKMJ71 Student
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DKMJ71
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Registered: ‎09-16-2011
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Re: headphone jack problem

‎09-16-2011 07:15 AM

I had the same problem with dm4-2070us and I just finished chatting with HP customer service. The representative asked me to do few things including setting the BIOS to default. I also reinstalled the driver. NOTHING WROKED.

 

He told me to do a  complete revovery of the system to factory reset. I didn't want to go that route.

 

What I did is downloaded the older driver for dm4-1162us and installed on my dm4-2070 and it fixed the problem. Now the only thing I'm missing is the Dolby sound, about which I don't care that much.

 

Hope this help you also.

 

Conclusion: It's a software problem. May HP come uo with a new driver to fix it, SOON.

 

Thanks.

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