i can't download updates from hp support assistant

[Mazinho]

I have hp pavilion g6 and i can't download updates from hp support assistant, when i press download and install selected updates then i found above downloads is completed then i clicked Next and when i came back i found it still not done, help please!

[DavidPK · Accepted solution]

Hi,

Try the following

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

http://support.microsoft.com/mats/Program_Install_and_Uninstall

When this has completed, restart the notebook.

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

After the installation, restart the notebook again.

Regards,

DP-K

[Mazinho]

Thanks you, it's helpful.

[DavidPK]

Hi,

You're welcome

All the best,

DP-K