laptop hp pavilion dv3000. It suddenly has no sound?

[Carolkk]

Hi,

I'm using laptop  model, hp pavilion dv3000. I was listening to music on windows media player while running

the windows update. Suddenly, the sound from all parts of the laptop does not work anymore. Even with or

without speakers, the sound does not work. I;ve tried removing the battery and restarting, it is still not working.

All suggestions are welcomed.

Please help.

Cheers.

[erico]

Please identify your notebook/pc .

Look at the base/rear/side of the notebook/pc at the barcoded sticker.

Post items numbered 1 and 2 on the following image. Your barcode may be slightly different but will still have the important imformation needed for us to help you.  

###Do not post the serial number as it is personal information.###

Post the installed operating system version ( and whether it is 32 or 64-bit ) and whether the CPU is an AMD or Intel product

Not posting all of the information as requested will delay our responses and slow troubleshooting of the issue that led you to author a thread.

Best regards,

erico

[Carolkk]

The information below is to identify my notebook:

PRODUCT: HP Pavilion dv3000

s/n: {Removed for privacy}

p/n: NL067PA # UUF

Model: dv3611TX

Intel(R) Core (TM) 2Duo CPU T6400 @ 2.00Ghz

system type: 32 bit Operating System

This is the information that were needed. I hope help can be provided now.

My notebook refuse to play sounds  even from internal and external source. I ran through a windows check

at Microsoft.com, it says my sound card is working perfectly. speakers are plugged in properly at the right

chanel.Even restarting the notebook, there is no sound. basically, there is total zero sound coming from this

notebook after i ran the windows update. I have no idea what when wrong. I seek help from you guys.

Thanks very much.

[erico · Accepted solution]

Which Windows version is installed?

The drivers are located here at your notebook's support portal. Install the OS apprepriate driver.

 You can also reinstall the drivers from the Recovery Manager or within Windows by using the Device Manager and disc #2 of the recovery disc set.

Best regards,

erico

[Carolkk]

Hello again,

I've downloaded this file from notebook's support portal:

This package installs the IDT ID92HD71B7 Audio Driver for Windows Vista and Win7 in the supported notebook models.

Now my audio systems are working perfectly.

Thank you very much for your help.

It is much appreciated.

Many Thanks. Cheers

[LobnahM]

PRODUCT: HP Pavilion dv3500

p/n: FT220EA # ABV

service:  dv3515ee

Processor : Intel(R) Core (TM)2 Duo CPU T5900  @ 2.20 Ghz

system type:  32 bit Operating System

[dbguitarman]

I have a HP Pavillion dv9000. I pulled up the media player and the sound worked at first then was intermitting and shortly after no sound. The player continues to play, but again, no sound. When I plug in a headset I hear a click or prompt when the Sound,Speech & Audio Devices is selected (Control Panel Mode). That is the only sound I heard. Volume levels are up and mute is off. What can I do next?

Thanks, dbguitarman