mute button stays red

[valeriemGRAY]

On my HP pavilion laptop dv7 211 the mute button is on red. I have windows 7 and have updated both windows and Hp  and updated the drivers for audio device and codec

I see several other people have this and someone speaks of  a "hard reset " What is this ?

[Daniel_Potyrala]

Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

[valeriemGRAY]

the model is dv211 osa There are two other numbers CNF 9230RKT 33  and VB336EAHABU

It was bought in the uk

Thanks for bothering to help

[valeriemGRAY]

I use windows  7 Home version

[Daniel_Potyrala]

It looks then all this values are incorrect.

Maybe you will be able to find the full model name.

In the first post information is incompleted: dv7 211

There should be one more number and two letters.

[valeriemGRAY]

You are of course correct  the full number is 2110 sa

I am new to this idea of a forum and quite amazed that so many people are willing to offer advice to a total stranger Thanks

[Daniel_Potyrala · Accepted solution]

Uninstall the current driver for the IDT audio.

Resource:
Uninstalling Software in Windows 7

Uninstall or change a program in Windows 7

Install the latest IDT audio driver for your model from here.

Restart the system.

Now install HP Quick Launch Buttons here (ver 6.50.13.1 for 32/64 bit Win7),

Restart again and check the result.

[lonestone]

     On my HP pavilion laptop dv7-1025nr Product Number FF223UA#ABA , the mute button is continually red. I have windows 7 ultimate as my operating system. The IDT High Definition Audio CODEC Driver Version currently installed is 6.10.6276.0  The touch icon works when muting and unmuting sounds but remains red. Since this issue has occured  my speakers still put out sound but it is muffled. When I checked all driver on my laptop where up to date but for other models mentioned here online there seems to be newer updates. Can you please help me remedy this issue?    

[Daniel_Potyrala]

@lonestone

Hi,

Uninstall the current driver for the IDT audio.

Resource:
Uninstalling Software in Windows 7

Uninstall or change a program in Windows 7

Install the latest IDT audio driver for your model from here.

Restart the system.

Now install HP Quick Launch Buttons here (ver 6.50.13.1 for 32/64 bit Win7),

Restart again and check the result.