sound does not work on my HP Pavilion dv7-6b78us

[prandall2005]

Running windows 7 on my HP Pavilion dv7-6b78 us laptop computer. The sound has never worked on this machine. Trouble shooting sound test fails.  Any recommendations appreciated.

Thanks

[CherylG · Accepted solution]

Go to the link below to access your support page. Download & Save the latest Audio driver.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5204...

Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop and install using the downloaded file.

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If still no resolution ,enter BIOS setup by tapping/holding the F10 key immediately after powering on the laptop. Reset to Default settings,(usually tap F9,check bottom of screen), Save & Exit.

[wjb75]

Hey Thanks I tried several other solutions but non work. Man I'm not too imprested with this HP. Probably the last one for me. I uninstalled the IDT  like you said. Then downloaded the one in the computer. Wa La, sounds great now. I have no idea what cause this. Thanks again.

Best Regards

Boatmanwjb

[wjb75]

Thanks work great. Don't know what caused this problem.

[CherylG]

You're very welcome!