the sound mute button doesn't work on my HP pavilion dv6

[cidster]

The finger button on the pavilion dv6 doesn't work for the sound mute button.  I'm not sure if a setting has been disabled or not. Anyone have any ideas on how to restore it ?

[DavidPK]

Hi,

Can you post back with the following.

1.  The full Model No. and Product No. of your dv6 series notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

Regards,

DP-K

[cidster]

Model # dv6 - 2150ca
Product # WA785UA#ABC
Windows 7 64 bits

Thank you Any help would be appreciated!
It was working fine and then nothing , I think it might have occurred after I performed a scan and tried defragmenting the computer to try and speed it up.
Thanks C

[DavidPK]

Hi,

Try the following.

Download the IDT Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp48501-49000/sp48668.exe

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, restart the notebook and let Windows fully load.  Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if the mute button now functions correctly

Regards,

DP-K.

[CHD]

The sound mute button, the volume slider and the internet access button don't work on my HP pavilion dv7.  Also I am having issues with my speakers and microphone.  I have to manually turn off the mic all the time and when I turn on the computer it squeals until I turn off the mic.  It all seemed to go crazy when an update was loaded.  I'm at my wits end trying to figure out what to do.