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windows media player doesnt work, no sound (195 Views)
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lisakillingswor Student
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lisakillingswor
Posts: 2
Registered: ‎11-03-2012
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windows media player doesnt work, no sound

‎11-03-2012 05:20 AM

the sound stopped working and the windows media player doesnt work.

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CherylG
Posts: 16,422
Registered: ‎11-12-2008
Message 2 of 4 (171 Views)
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Re: windows media player doesnt work, no sound

‎11-03-2012 10:38 AM

Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.

 

http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en

 

Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop and install using the downloaded file.


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lisakillingswor Student
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lisakillingswor
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Registered: ‎11-03-2012
Message 3 of 4 (112 Views)
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Re: windows media player doesnt work, no sound

‎11-12-2012 03:17 PM

Outstanding!  this worked perfectly and the sound works again.  thanks very, very much!!

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CherylG
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Registered: ‎11-12-2008
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Re: windows media player doesnt work, no sound

‎11-12-2012 07:09 PM

You're very welcome. Thanks for posting back wth results-love happy endings.:smileywink:


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