Question
Reply
 
Student
Yobrak
Posts: 1
Member Since: ‎04-16-2014
Message 1 of 2 (122 Views)

Audio Burton key not working in my Hp Envy DV 7 7250us

My audio keys on the keyboard wont respond after installing some recent updates on windows 8.1. Tried to reset the computer to an ealier date but the problem still persists. I also tried reinstalling the audio drivers from HP Website as well as try updating the driver but northing worked.

HP Support Agent
Sparkles1
Posts: 5,052
Member Since: ‎09-02-2013
Message 2 of 2 (77 Views)

Re: Audio Burton key not working in my Hp Envy DV 7 7250us

Hi Yobrak,

 

Welcome to the HP Forums!

 

I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I see that after a recent update in Windows 8.1 you lost your audio. Just to  clarify, it was a Windows 8.1 update, not that you upgraded to Windows 8.1 that caused this, correct?

You have tried updating the driver and doing a restore back to an eariler date but no change. 

I suggest you try this first.

Uninstall the audio driver

Update the chipset driver and then reinstall the audio driver.

 

Here is a link to a document to assist with this issue.No Sound from Speakers (Windows 8). Have you run  The HP Support Assistant to help resolve this issue and to look for any updates?  Have you tested for hardware failure.? Testing for Hardware Failures (Windows 8).

 

If the hardware tested fine and  it is still not resolved, I suggest you do a recovery back to factory. Performing an HP System Recovery (Windows 8).  You will receive a prompt during this process to backup your personal files. If you have not yet done a backup, I suggest you do it now, to prevent data loss. Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8). 

Here is a link to aid in updating to Windows 8.1 again. Updating Windows 8 to 8.1

 

You can also call HP support for assistance.

 

Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. HP Technical Support Sitemap

 

 

 

Sparkles1
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation