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nichster
Posts: 3
Member Since: ‎01-07-2014
Message 1 of 6 (409 Views)
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Beats Audio Manager Disappered When I updated to Windows 8.1

Hi, I updated to Windows 8.1  on my HP Envy TS 15 that I recently got, and after I updated, the Beats Audio Sound Manager, the program that allowed me to change the equalizer and such became missing, and the sound on my laptop became really poor. Is ther anyway to get the sound manager back?

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DavidPK
Posts: 33,197
Member Since: ‎09-24-2010
Message 2 of 6 (391 Views)

Re: Beats Audio Manager Disappered When I updated to Windows 8.1

Hi,

 

Can you post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.

 

Regards,

 

DP-K

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Honor Student
nichster
Posts: 3
Member Since: ‎01-07-2014
Message 3 of 6 (356 Views)

Re: Beats Audio Manager Disappered When I updated to Windows 8.1

Sorry for the late reply, but my Model Numer is: 5CG3420S92 and the Product Number is: E7Z36UA#ABA

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DavidPK
Posts: 33,197
Member Since: ‎09-24-2010
Message 4 of 6 (342 Views)

Re: Beats Audio Manager Disappered When I updated to Windows 8.1

Hi,

 

No problem :smileyhappy:

 

Try the following

 

Download the IDT Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

Chipset Driver - Windows 8.1

 

When the reinstallation has completed, shut down the notebook by holding down the Shift key as you click Shutdown to temporarily prevent a hybrid boot.  Then unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again before checking if the Beats Audio option is now listed in windows Control Panel.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
nichster
Posts: 3
Member Since: ‎01-07-2014
Message 5 of 6 (322 Views)

Re: Beats Audio Manager Disappered When I updated to Windows 8.1

That fixed it, thank you very much!

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DavidPK
Posts: 33,197
Member Since: ‎09-24-2010
Message 6 of 6 (311 Views)

Re: Beats Audio Manager Disappered When I updated to Windows 8.1

Hi,

 

You're welcome and good to hear it's Ok :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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