10-15-2013 10:37 AM
Beats audio is not working on my laptop.The beats sliders viz. Bass,Def,Center,Space and Focus have no effect on the audio.
I have tried uninstalling the IDT Audio Drivers from Device Manager and re-installing them from Device Manager and HP Recovery Manager several times but in vain.Sometimes,after re-installing the drivers,Beats Audio starts working but it only lasts until i restart the computer.Other times re-installing the drivers results in Beats dissapearing completely.
What do i do?
10-15-2013 12:12 PM
This document, Using Beats Audio Software, has a link at the bottom to update your Beats Audio software. Don't know if that will help, but if you haven't, you might need to.
I work on behalf of HP.
10-24-2013 12:20 PM
I am happy to help you both with getting this issue resolved. So I can better assist, I will need to know the operating system running on your computers.
Looking forward to your responses!
10-24-2013 02:11 PM
Thank you for that information! It seems since you're using the correct driver, that this issue is likely being caused by third party software. One way that we can test this is to follow the steps below:
- Uninstall the software that you previously installed for Beats Audio.
- Open MSConfig (Click Start > type "msconfig">Press Enter).
- Under the first tab "General" click on the option of "Diagnostic Startup" and click Apply then OK.
- Restart the computer (It will prompt you to).
- Download and Install the driver that you previously installed.
- Restart the computer a few times and check if the issue reoccurs.
Note: If you're unable to find the correct driver, respond back with the model/product of your computer and I will be able to find it for you.
10-27-2013 12:16 AM
I tried that but it didn't work.I also tried downloading the audio driver from HP website but that didn't fix anything either.The sliders worked for some time but after some time,they again stopped responding.
11-01-2013 08:31 AM
I apologize for the delay. I believe we will need to wait until an update for the IDT High-Definition (HD) Audio Driver comes out to hopefully resolve this issue. I will continue to look into this issue to try and find a different answer.
11-06-2013 10:12 AM
I've been facing similar issues with my drivers too.
I have an HP Pavilion dm4t-3000CTO Beats Edition Entertainment Notebook PC.
My left speaker stopped working along with the broken 'fn+B' and equaliser.
I tried uninstalling and reinstalling drivers several times, but it did not fix my issue.
Can you suggest any suitable drivers I can install?
I tried sp63555.exe