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Intern
Hallucinogen-X
Posts: 28
Member Since: ‎07-15-2013
Message 1 of 13 (2,772 Views)

Beats Audio Not Working!

Beats audio is not working on my laptop.The beats sliders viz. Bass,Def,Center,Space and Focus have no effect on the audio.

 

I have tried uninstalling the IDT Audio Drivers from Device Manager and re-installing them from Device Manager and HP Recovery Manager several times but in vain.Sometimes,after re-installing the drivers,Beats Audio starts working but it only lasts until i restart the computer.Other times re-installing the drivers results in Beats dissapearing completely.

 

What do i do?

PhD Student
GeorgeFN
Posts: 783
Member Since: ‎02-10-2011
Message 2 of 13 (2,758 Views)

Re: Beats Audio Not Working!

This document, Using Beats Audio Software, has a link at the bottom to update your Beats Audio software.  Don't know if that will help, but if you haven't, you might need to.

GeorgeFN
I work on behalf of HP.
Student
Kindo
Posts: 1
Member Since: ‎10-20-2013
Message 3 of 13 (2,685 Views)

Re: Beats Audio Not Working!

Please suggest me Beats audio is not working.

Intern
Hallucinogen-X
Posts: 28
Member Since: ‎07-15-2013
Message 4 of 13 (2,631 Views)

Re: Beats Audio Not Working!

I tried that but it didn't work.The issue still persists.

Master's Graduate
HandyAndy14
Posts: 394
Member Since: ‎08-31-2013
Message 5 of 13 (2,590 Views)

Re: Beats Audio Not Working!

Hello Kindo & Hallucinogen-X,

 

I am happy to help you both with getting this issue resolved. So I can better assist, I will need to know the operating system running on your computers.

 

Looking forward to your responses!

 

Thank you,

HandyAndy14
I work on behalf of HP


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Intern
Hallucinogen-X
Posts: 28
Member Since: ‎07-15-2013
Message 6 of 13 (2,584 Views)

Re: Beats Audio Not Working!

Windows 7 Home Premium (64 Bit)

Master's Graduate
HandyAndy14
Posts: 394
Member Since: ‎08-31-2013
Message 7 of 13 (2,579 Views)

Re: Beats Audio Not Working!

@Hallucinogen-X,

 

Thank you for that information! It seems since you're using the correct driver, that this issue is likely being caused by third party software. One way that we can test this is to follow the steps below:

  1. Uninstall the software that you previously installed for Beats Audio.
  2. Open MSConfig (Click Start > type "msconfig">Press Enter).
  3. Under the first tab "General" click on the option of "Diagnostic Startup" and click Apply then OK.
  4. Restart the computer (It will prompt you to).
  5. Download and Install the driver that you previously installed.
  6. Restart the computer a few times and check if the issue reoccurs.

Note: If you're unable to find the correct driver, respond back with the model/product of your computer and I will be able to find it for you.

 

Thank you :smileyhappy:

HandyAndy14
I work on behalf of HP


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Intern
Hallucinogen-X
Posts: 28
Member Since: ‎07-15-2013
Message 8 of 13 (2,535 Views)

Re: Beats Audio Not Working!

I tried that but it didn't work.I also tried downloading the audio driver from HP website but that didn't fix anything either.The sliders worked for some time but after some time,they again stopped responding.

Master's Graduate
HandyAndy14
Posts: 394
Member Since: ‎08-31-2013
Message 9 of 13 (2,487 Views)

Re: Beats Audio Not Working!

Hello Hallucinogen-X,

 

I apologize for the delay. I believe we will need to wait until an update for the IDT High-Definition (HD) Audio Driver comes out to hopefully resolve this issue. I will continue to look into this issue to try and find a different answer.

 

Thank you,

HandyAndy14
I work on behalf of HP


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Top Student
KaizadAvari
Posts: 5
Member Since: ‎11-12-2012
Message 10 of 13 (2,438 Views)

Re: Beats Audio Not Working!

Hi,

I've been facing similar issues with my drivers too.

 

I have an HP Pavilion dm4t-3000CTO Beats Edition Entertainment Notebook PC.

My left speaker stopped working along with the broken 'fn+B' and equaliser.

I tried uninstalling and reinstalling drivers several times, but it did not fix my issue.

 

Can you suggest any suitable drivers I can install?

I tried  sp63555.exe

 

Thanks.

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