Beats Audio keeps crashing (2649 Views)
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Top Student
7x_21
Posts: 3
Registered: ‎06-01-2012
Message 1 of 7 (2,649 Views)
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Beats Audio keeps crashing

I hope someone can help - my Beats Audio keeps crashing when I try to open "Listening Experience".  It has worked before, crashed before and began working again after I did some jiggling of things such as uninstall/reinstall driver, update/rollback driver, computer and HP troubleshooting, etc. (but I couldn't tell you what I did when or in what sequence):smileyembarrassed:  It has again decided to not work!  Anyone else have this problem? 

 

HP Pavilion dv6 B26us

Windows 7 (64-bit)

Error Message:  "IDT PC Audio has stopped working"

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 2 of 7 (2,638 Views)

Re: Beats Audio keeps crashing

Hi,

 

Try the following.

 

Download the IDT Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe

 

When done, open windows Control Panel, open Programs and Features, right click IDT Audio and select uninstall.

 

When complete, restart the notebook and let Windows fully load.  Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation - this will also reinstall the Beats Audio interface.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button.

 

See if Beats Audio now works Ok.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Top Student
7x_21
Posts: 3
Registered: ‎06-01-2012
Message 3 of 7 (2,623 Views)

Re: Beats Audio keeps crashing

so far so good...I'll have to check that it doesn't crash in another day or so.  But thank you!!  At least I was able to try the reinstall!:smileyhappy:

Top Student
7x_21
Posts: 3
Registered: ‎06-01-2012
Message 4 of 7 (2,620 Views)

Re: Beats Audio keeps crashing

I'd give you a Kudos, but I can't seem to find the white star I'm supposed to click on...so consider this a "Kudos"
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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 5 of 7 (2,609 Views)

Re: Beats Audio keeps crashing

Hi,

 

You're welcome and I'm glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Student
jbbanks
Posts: 1
Registered: ‎06-03-2012
Message 6 of 7 (2,575 Views)

Re: Beats Audio keeps crashing

Hi,

have to say that even though my computer is a diferent one (an Envy 14), this solution worked for it, happy so far with the results.

Provost
DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 7 of 7 (2,559 Views)

Re: Beats Audio keeps crashing

Hi,

 

You're welcome and I'm glad it helped :smileyhappy:

 

This should generally work for most notebooks (and Desktops ) that come with Beats Audio as the software for the Beats Audio interface is always included in the IDT High Definition Audio Installer.

 

Best regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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