Beats Audio "Fn + b" doesn't work & Bluetooth doesn't work too (8962 Views)
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Tutor
trickrj
Posts: 14
Member Since: ‎09-06-2010
Message 1 of 19 (8,962 Views)
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Beats Audio "Fn + b" doesn't work & Bluetooth doesn't work too

I installed Windows 7 Ultimate 64 Bits and the function "fn + b" stopped working. I already installed all avaiable drivers, but it didn't work. The sound is working, but not with Beats Audio on.

 

The same thing is happening with Bluetooth....my Wireless Connection works great, but my bluetooth doesn't.

 

Please help me!

 

Patrick

Associate Professor
Sanchertx
Posts: 869
Member Since: ‎11-17-2008
Message 2 of 19 (8,851 Views)

Re: Beats Audio "Fn + b" doesn't work & Bluetooth doesn't work too

 Hello,

 

Please install HP Quick Launch Button Software, ver. 2.10A6 (SP49593) or later version.

ftp://ftp.hp.com/pub/softpaq/sp49501-50000/sp49593.exe

 

Please let me know if this resolves your problem.

 

regards,

 

 

I am an HP employee.

"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"
Tutor
trickrj
Posts: 14
Member Since: ‎09-06-2010
Message 3 of 19 (8,833 Views)

Re: Beats Audio "Fn + b" doesn't work & Bluetooth doesn't work too

Hello,

 

I installed HP Quick Launch Button Software but nothing changed.

 

Best regards,

 

Patrick

Tutor
trickrj
Posts: 14
Member Since: ‎09-06-2010
Message 4 of 19 (8,803 Views)

Re: Beats Audio "Fn + b" doesn't work & Bluetooth doesn't work too

Today I installed HP Tone Control too, but it didn't make any difference.

 

Patrick

Associate Professor
Sanchertx
Posts: 869
Member Since: ‎11-17-2008
Message 5 of 19 (8,761 Views)

Re: Beats Audio "Fn + b" doesn't work & Bluetooth doesn't work too

Hello,

 We have been able to duplicate this problem in our lab and working towards a resolution.

For right now please try the following steps to get the FN + B function working again.

 

Go to Programs - unistall QuickLaunch SW - reboot

Go to >start > All programs > Recovery manager > select Recovery manager > then select SW reinstallation > select Quick Launch SW - reboot after installation.

 Go to Device manager . under Audio - unistall IDT codec driver.

 Go to > Start > All Programs > Recovery Manager > select > Recovery manager > then select Hardware driver reinstallation > Install IDT Audio Codec.

Reboot and then try the FN + B function again - it should work.

Do not do any QuickLaunch or Audio driver updates until we post an update.

We are also looking into the Intelliype SW problem.

 

regards,

I am an HP employee.

"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"
Tutor
trickrj
Posts: 14
Member Since: ‎09-06-2010
Message 6 of 19 (8,745 Views)

Re: Beats Audio "Fn + b" doesn't work & Bluetooth doesn't work too

Hey,

 

I did everything you told, but with no success. Let me explain: When I uninstall IDT Driver, the Recovery Manager does not have the option to Recovery IDT Driver. SO I tried to update the IDT Driver from HP's Website and installed it, but with no success too....

 

Do you know what happenned?

 

Best regards,

 

Patrick

Associate Professor
Sanchertx
Posts: 869
Member Since: ‎11-17-2008
Message 7 of 19 (8,713 Views)

Re: Beats Audio "Fn + b" doesn't work & Bluetooth doesn't work too

Hello,

 

Please install the original Audio driver - SP48435  6.10.6265.0,

The exact location is here -

 

ftp://ftp.hp.com/pub/softpaq/sp48001-48500/sp48435.exe

 

Please be sure to uninstall the IDT driver you currently have - uninstall the the audio Codec

I am an HP employee.

"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"
Distinguished Professor
Cyclops
Posts: 2,317
Member Since: ‎11-18-2008
Message 8 of 19 (8,647 Views)

Re: Beats Audio "Fn + b" doesn't work & Bluetooth doesn't work too

trickrj - Can you install this Quick Launch Software for here and check ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50681.exe

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Associate Professor
Sanchertx
Posts: 869
Member Since: ‎11-17-2008
Message 9 of 19 (8,622 Views)

Re: Beats Audio "Fn + b" doesn't work & Bluetooth doesn't work too

Quick Launch SW 2.2 is the solution, thanks for linking Cyclops. Please let us know if it works.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-88361-1&lc=en&dlc=en&cc=us&...

 

 

Fix/Enhancement:Fixes an issue where the Beats Audio feature does not work
I am an HP employee.

"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"
Tutor
trickrj
Posts: 14
Member Since: ‎09-06-2010
Message 10 of 19 (8,610 Views)

Re: Beats Audio "Fn + b" doesn't work & Bluetooth doesn't work too

Thanks a lot both of you, now my Beats Audio is working again!!!!!

 

Thank you so much!!!

 

Now the only thing that is still missing is my Bluetooth. My PC does not recognize Bluetooth Driver, do you have any solutions??

 

Thank you in advance,

 

Patrick

 

 

 

 

 

 

 

 

 

 

 

 

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