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Top Student
chuggett
Posts: 5
Member Since: ‎04-19-2014
Message 1 of 10 (224 Views)
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Beats Audio won't toggle off

Beats Audio won't toggle on or off.  It is on all the time.  The beats button on the right side of the laptop has no effect.  The "fn + b" function has no effect.  This is on an HP Envy 14.  

HP Support Agent
Sparkles1
Posts: 5,433
Member Since: ‎09-02-2013
Message 2 of 10 (191 Views)

Re: Beats Audio won't toggle off

Hi chuggett,

 

Welcome to the HP Forums!

 

I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I see that you are unable to  turn the Beats Audio on or off. Have you tried running The HP Support Assistant, to aid with looking for updates and troubleshooting.  I am not sure this will help but here is a link to Beats Volume Control Direction Setting Does Not Work.

If you would like further assistance, would you please provide the exact model of Envy 14 you have and the Operating System you are running. How Do I Find My Model Number or Product Number?

Sparkles1
I work on behalf of HP



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Top Student
chuggett
Posts: 5
Member Since: ‎04-19-2014
Message 3 of 10 (184 Views)

Re: Beats Audio won't toggle off

[ Edited ]

thanks for the reply.  I'm am still having the same issue.  

HP Envy 14Spectre Notebook PC

Product No. B7L26AV Serial No. [edited by Moderator]

Running Windows 8.1 64 bit

Moderator
george-p
Posts: 9,626
Member Since: ‎01-09-2014
Message 4 of 10 (177 Views)

Re: Beats Audio won't toggle off

Hi @chuggett ,

 

Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the Serial Number in your Post. From our Rules of Participation:

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Thank you

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I work for HP
HP Support Agent
Sparkles1
Posts: 5,433
Member Since: ‎09-02-2013
Message 5 of 10 (169 Views)

Re: Beats Audio won't toggle off

Hi chuggett,

 

I regret that did not help.  Woud you try uninstalling and reinstalling the IDT driver. Here is a link to the download page. HP Spectre Ultrabook CTO 14t-3200 Drivers. Click on Audio to display the driver. Please let me know it that fixed it.

Sparkles1
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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Top Student
chuggett
Posts: 5
Member Since: ‎04-19-2014
Message 6 of 10 (162 Views)

Re: Beats Audio won't toggle off

thanks again for the reply.  I downloaded and installed the IDT High Definition Audio Driver.  I re-booted and still have the issue.  Beats will not toggle on or off.  The button on the side of the computer has not effect either.  

Top Student
chuggett
Posts: 5
Member Since: ‎04-19-2014
Message 7 of 10 (153 Views)

Re: Beats Audio won't toggle off

this is an update.  I don't have any sound now except for system sounds.  The Beats light is still on.

HP Support Agent
Sparkles1
Posts: 5,433
Member Since: ‎09-02-2013
Message 8 of 10 (148 Views)

Re: Beats Audio won't toggle off

Hi chuggett,

 

Thank you for your reply, I regret that this has not resolved the issue.

 

Have you tried running the built in troubleshooter?

Press the Windows key + C to open charms

Type troubleshoot sound in the search bar and press enter

Follow the on screen prompts.

If this has not resolved it, you could try a restore back to a known good date. Using Microsoft System Restore (Windows 8)

If that has not fixed it, I suggest you do a recovery.  Performing an HP System Recovery (Windows 8). During the recovery  process you will receive a prompt to backup your personal files. If you have not done one yet, I suggest you do it now to prevent data loss. Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8).

 

Please let me know the outcome.

Sparkles1
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Top Student
chuggett
Posts: 5
Member Since: ‎04-19-2014
Message 9 of 10 (135 Views)

Re: Beats Audio won't toggle off

the troubleshooter cleared up most of the issues.  The physical "Mute" button is now working.  I now have sound, I can turn "Beats" on and off from the "Beats" menue screen.  The side "Beats" physical button does not work and "fn b" does not funtion.  not huge issues at this point.

HP Support Agent
Sparkles1
Posts: 5,433
Member Since: ‎09-02-2013
Message 10 of 10 (131 Views)

Re: Beats Audio won't toggle off

Hi chuggett,

 

I am glad that most of the issues have been alleviated!

 

I also grasp that the buttons are still not responding on the keyboard. Here is a link to Notebook Keyboard Troubleshooting (Windows 8), please not the section on" problem with extra buttons or volume control".  If this has not resolved it completely, I suggest contacting HP support.

Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. HP Technical Support Sitemap

 

 

Sparkles1
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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