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haiimalex
Posts: 5
Member Since: ‎11-26-2011
Message 1 of 18 (17,690 Views)

Beats audio not working on pavillion dv6-6145dx?

Hi, I just got my laptop from best buy today after they did my whole pc setup and stuff. For some reason when I hit fn-b beats audio doesn't work at all, as well as fn-esc. I tried installing the quick launch software but it dissapears after installation and I can't find it. I have windows 7. Im running windows 7 64 bit home premium. Help would be greatly appreciated!

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DavidPK
Posts: 33,694
Member Since: ‎09-24-2010
Message 2 of 18 (17,679 Views)

Re: Beats audio not working on pavillion dv6-6145dx?

Hi,

 

Download and reinstall the IDT Audio driver ( the installation package also contains the Beats Audio interface ) on the link below.

 

http://ftp.hp.com/pub/softpaq/sp52501-53000/sp52658.exe

 

After the installation has completed, restart the notebook.

 

Regards,

 

DP-K

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Top Student
haiimalex
Posts: 5
Member Since: ‎11-26-2011
Message 3 of 18 (17,662 Views)

Re: Beats audio not working on pavillion dv6-6145dx?

After I restarted my computer i got this error. "_ExitError: Error=Error in installation, Unknown Error"

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DavidPK
Posts: 33,694
Member Since: ‎09-24-2010
Message 4 of 18 (17,659 Views)

Re: Beats audio not working on pavillion dv6-6145dx?

Hi,

 

Try the installation again, but this time right click the IDT installer and select 'Run as Administrator' to start the installation - does this still produce the same error upon reboot?

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Top Student
haiimalex
Posts: 5
Member Since: ‎11-26-2011
Message 5 of 18 (17,638 Views)

Re: Beats audio not working on pavillion dv6-6145dx?

it's still giving me that error after i restarted it

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DavidPK
Posts: 33,694
Member Since: ‎09-24-2010
Message 6 of 18 (17,626 Views)

Re: Beats audio not working on pavillion dv6-6145dx?

Hi,

 

Download the following Two installers and save them to your Downloads folder - you may already have the IDT installer.

 

HP Quick Launch Installer.

 

IDT Audio Installer.

 

Next, open windows Control Panel, open Programs and Features and Unistall both IDT Audio and HP Quick Launch Software.  When this has completed, restart the notebook.

 

When windows has fully reloaded, run the IDT Audio installer and when this has completed, run the HP Quick Launch installer.  Restart the notebook after this last installation - has this removed the error message on start-up?

 

Regards,

 

DP-K

 

 

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****Please mark Accept As Solution if it solves your problem****
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Top Student
haiimalex
Posts: 5
Member Since: ‎11-26-2011
Message 7 of 18 (17,538 Views)

Re: Beats audio not working on pavillion dv6-6145dx?

it's still isn't working :smileysad:   same error message

Honor Student
ddun05
Posts: 2
Member Since: ‎12-04-2011
Message 8 of 18 (17,415 Views)

Re: Beats audio not working on pavillion dv6-6145dx?

Wasn't quite the description I have, but the download solved my audio problem. Speaker  Icon had an x displayed and "no audio detected."  Good solution.

Honor Student
TomBoosh
Posts: 2
Member Since: ‎01-15-2012
Message 9 of 18 (16,948 Views)

Re: Beats audio not working on pavillion dv6-6145dx?

beats audio stops working because fn + b is the toggle for beats on/off

Top Student
haiimalex
Posts: 5
Member Since: ‎11-26-2011
Message 10 of 18 (16,932 Views)

Re: Beats audio not working on pavillion dv6-6145dx?

The fn b doesn't even work turning it on and off...
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