Crackling, buzzing, robotic sound whilst streaming and videos on the pc.

[ppiddy1000]

I have had my laptop for just a few days and after setting everything up on it when attempting to watch a film that is housed on the pc or a video on laptop tI have noticed that there are audio issues.

The issues range from buzzing, robotic sound, no sound for short periods and just general distortion.  These issues are intermittent but spoil the pleasure of watching anything.  Anything, this HP replaced a previous HP laptop that I have given to my son and I also noticed the same type of audio issues over the last couple of weeks and also note other customers with the same issue.

I have viewed videos on You Tube via Chrome & Mozilla and the same issue is present.  The fact that the issue is present on both computers, one of which was working fine until recently is unlikely to be a coincidence so I presume the issue relates to a Windows or driver update.  Can anyone assist please?  Thanks.

[Mrstenter]

Hi @ppiddy1000 ,

Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Notebook and playing sound from a browser. Here is a document on troubleshooting sound.

Please make sure your updates have been done on the Notebook. In the device manager under sound right click and update the driver. Here is another step to try.

1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers/Headphones.
4. Click Properties.
5. Click the Advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
9. Click OK to close the Playback Devices.

What browser are you using? I would check to make sure the browser is up to date.

Does this happen when playing a DVD or CD?

Make sure you do not have other things running in the back ground when a video is playing as open browser Windows do effect the streaming.

You could reset the BIOS with this document selecting the reloading the BIOS default settings. Which has helped others.

Please let me know how this goes.

Thanks.

[ppiddy1000]

Hi

Thanks for your response.  I used Google Chrome and sometimes Firefox.  The videos being played are eitrher MKV's or x264 files.

I reset the sound quality as advised and the issue is still present.

I'm reluctant to mess about with the BIOS as the computer is less than a week old, surely there shouldnt be an issue with this for such a new computer?  What would resetting the BIOS entail and would it mean that I would have to reload everything onto the computer?

Thanks.

[Mrstenter]

Hi @ppiddy1000 ,

 I certainly appreciate your honesty, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.

Thanks.