Question
Reply
Honor Student
Posts: 3
Member Since: ‎04-26-2013
Message 1 of 7 (1,686 Views)

Envy 15 Notebook sound stopped working from speakers and headphones

HP Envy 15 3040NR

Processor i7-2670QM

Windows 7 Home Premium

After resuming my computer from hibrnation the sound no longer worked. The speakers don't work and headphones don't work.  I tried re-installing the audio drivers.  I tried reinstalling the BIOS.  I restored the system back to 4/10/13.  I uninstalled "coolsense" (taking a suggestion from the forum).  I uninstalled Spotify (trying anything I could think of)

This happened a few months ago as well and suddenly went away.   I'm assuming that it has something to do with an update. 

 

Please help.

 

Thanks,

Jtondrums 

 

 

Reply
0
Provost
Posts: 23,064
Member Since: ‎11-12-2008
Message 2 of 7 (1,676 Views)

Re: Envy 15 Notebook sound stopped working from speakers and headphones

Have you checked your support page for latest Audio driver:

 

http://h10025.www1.hp.com/ewfrf/wc/product?product=5218394&lc=en&cc=us&dlc=en&task=


******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**
Honor Student
Posts: 3
Member Since: ‎04-26-2013
Message 3 of 7 (1,656 Views)

Re: Envy 15 Notebook sound stopped working from speakers and headphones

Yes, I had already tried that.  I just did it again, jut in case the second time was a charm.  But, the computer is still silent. 

 

Provost
Posts: 23,064
Member Since: ‎11-12-2008
Message 4 of 7 (1,634 Views)

Re: Envy 15 Notebook sound stopped working from speakers and headphones

Go into device manager and uninstall the audio driver for your notebook. After you uninstall it, go to the toolbar in device manager and select "scan for hardware changes". After it has completed, reboot the computer.


******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**
Honor Student
Posts: 3
Member Since: ‎04-26-2013
Message 5 of 7 (1,603 Views)

Re: Envy 15 Notebook sound stopped working from speakers and headphones

I tried all of those options.  I uninstalled the audio drivers.  I restored the computer to a previous date.   I tried having the computer make noise from the BIOS setup page etc...   All lead to no sound.     Then yesterday I closed the lid of the computer putting it to sleep.  When I opened it later the sound was back.  So I guess it's fixed.  But I don't trust this machine so much anymore.  Who knows?

Student
Posts: 1
Member Since: ‎10-13-2013
Message 6 of 7 (1,033 Views)

Re: Envy 15 Notebook sound stopped working from speakers and headphones

my Envy 15 i7 notebook first lost sound on Chrome, but now also Firefox & Explorer.  Any suggestions?

Provost
Posts: 23,064
Member Since: ‎11-12-2008
Message 7 of 7 (988 Views)

Re: Envy 15 Notebook sound stopped working from speakers and headphones

@laptoplisa 

 

You laptop has sound elsewhere? It is only on internet where is has no sound. Is this when playing videos such as Youtube,etc? If so try installing latest Flash player

.Adobe - Install Adobe Flash Player


******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation