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Daniel_Potyrala
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Member Since: ‎01-31-2009
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FAQ - Frequently Asked Questions on the audio board.

[ Edited ]

Introduction:

 

This topic has been divided by me into two parts.

In the first part are frequently asked questions on the ' Notebook PC Sound and Audio ' board and in the second are answers on these questions.

 

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  Microsoft MVP Windows Expert - Consumer
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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
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Questions.

[ Edited ]

 

1. How to get on-screen visuals while adjusting volume?

 

2. What to do when some or all buttons do not work?

 

3. How to solve problem with mute button which stuck on red?

 

4. By accident I disabled the microphone. How can I enable it again?

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 3 of 3 (45,032 Views)

Answers.

[ Edited ]

Ad 1. 

 

Note:

Special thank you words to justinkw1 and notebookreview community members.

Without them informations about supported models and latest software would be very difficult to collect.

 

Important information:

MediaSmart, TouchSmart and 3VRX software are made only for Windows Vista and Windows 7.

 

 

First thing which you need to know is what kind of display panel you've got.

 

     If your display panel is:

 

  • non-touchscreen then use MediaSmart software.
  • touchscreen then use TouchSmart software.

 

              How to check what kind of display you've got:  

 

           1. Click on Support & Drivers link. (Upper part of this page.)

 

           2. In search box type your laptop product number (p/n).

 

               Resource:

               How to Locate the Notebook p/n

 

            3. Click Product Information link.

 

            4. Select Product Specifications.

 

            5. Choose again Product Specifications.

 

            6. Finally in Display section you will find answer.

                (Touchscreen models will have there information that this model have Touchscreen Display. Example here.)

 

 

Second thing you need to check is whether your notebook is supported by any of this software.

 

 

     Models which are supported by:

 

  • MediaSmart

                     HP Pavilion Notebooks:
                            - dm1-1XXX, dm1-2XXX
                            - dm3-1XXX, dm3-2XXX, dm3-3XXX
                            - dm4-1XXX, dm4-2XXX
                            - dv2-1XXX
                            - dv30XX, dv31XX, dv35XX, dv36XX, dv37XX, dv38XX
                            - dv3-1XXX, dv3-2XXX, dv3-4XXX
                            - dv4-1XXX, dv4-2XXX, dv4-3XXX
                            - dv5-1XXX, dv5-2XXX
                            - dv6-1XXX, dv6-2XXX, dv6-3XXX, dv6-4XXX, dv6-6XXX, dv6-4XXX, dv6-6XXX
                            - dv7-1XXX, dv7-2XXX, dv7-3XXX, dv7-4XXX, dv7-5XXX, dv7-6XXX, dv7-5XXX, dv7-6XXX
                            - dv8-1XXX
                            - tx1XXX
                            - tx20XX, tx21XX, tx25XX, tx26XX

                    HP HDX Notebooks:
                            - HDX16-1XXX
                            - HDX18-1XXX

                    HP ENVY Notebooks:
                            - ENVY 13-1XXX
                            - ENVY 14-1XXX, ENVY 14-2XXX
                            - ENVY 15-1XXX
                            - ENVY 17-1XXX, ENVY 17-2XXX

 

  • TouchSmart

                    HP Pavilion Notebooks
                            - dv6-3XXX, dv6-4XXX

                     HP TouchSmart Notebooks
                            - tx2-1XXX
                            - tm2-1XXX, tm2-2XXX

 

 

     If your notebook is:

 

  • not supported by MediaSmart or TouchSmart then:

 

              Download and install 3VRX from here (ver 2.5).

 

              Notes:

              - if your model is supported by MediaSmart or TouchSmart software but you don't want to use them then you may install

                3VRX. It will work on your model too.

              - Here is YouTube video which will show you how this software works, looks and what you can configure in it.



 

  • supported by MediaSmart or TouchSmart then check below informations.

 

Models supported by MediaSmart:

 

            You will need to install at least one program from MediaSmart package.

            The best choice will be in my opinion: MediaSmart DVD (it may be any from the below list exept MediaSmart SmartMenu).

            When you will do this install MediaSmart SmartMenu.

            After doing above steps you should see on-screen visuals.



            Latest versions of MediaSmart software you will find here.



 

Models supported by TouchSmart: 

 

            You will need to install at least one program from MediaSmart package.

            The best choice will be in my opinion: TouchSmart DVD (it may be any from the below list exept TouchSmart Mobile).

            When you will do this install TouchSmart Mobile.

            After doing above steps you should see on-screen visuals.

 

            Latest versions of TouchSmart software you will find here.

 

 

Ad 2. 

 

Perform a Hard Reset:


1. Disconnect all peripheral devices and remove all USB devices and media cards.


2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 1minute.


3. Reconnect the AC power adapter (do not connect the battery), press the Power button and check is your problem solved or not.

 

 

Ad 3. 

 

  • Install latest HP Quick Lunch Buttons software for your specific model.

      

                  1. Click Support & Drivers link. (Upper part of this page.)

 

                  2. In search box type your laptop product number (p/n).

 

                      Resource:

                      How to Locate the Notebook p/n

 

                  3. Select Software & Driver Downloads.

 

                  4. Choose correct system version.



                  5. Latest software version will be under Driver - Keyboard, Mouse and Input Devices category.

 

 

  • Install latest audio driver for your specific model.

 

                  1. Click Support & Drivers link. (Upper part of this page.)

 

                  2. In search box type your laptop product number (p/n).

 

                      Resource:

                      How to Locate the Notebook p/n

 

                  3. Select Software & Driver Downloads.

 

                  4. Choose correct system version.



                  5. Latest driver version will be under Driver - Audio category.



 

  • When above solutions will not work then perform a Hard Reset:


    1. Disconnect all peripheral devices and remove all USB devices and media cards.


    2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 1minute.


    3. Reconnect the AC power adapter (do not connect the battery), press the Power button and check is your problem solved or not.

 

 

Ad 4. 

 

Check the link below:

How to enable Microphone when it is disabled.

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation