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Honor Student
TabbathaNorton
Posts: 2
Member Since: ‎12-29-2012
Message 1 of 4 (203 Views)

Glitchy video and audio!!!

I have a HP 2000 Notebook PC. When I record a video, on my web cam. It "glitches". The audio and visual. While I'm recording and while I am watching it play back. It "glitches" so bad that I can not even hear what I am saying. It does NOT do this when I am watching any other type of video. YoutTube, movie or when I listen to music. It seems like the speaker is just fine. It is ONLY when I record with my webcam. I just bought my HP a few weeks ago and it has barley been used. PLEASE HELP!!!!!

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 2 of 4 (159 Views)

Glitchy video and audio!!!

It may be a faulty web cam.

Could you please give me the exact model number of your notebook?

You can use the following document if you need assistance in finding it.

http://goo.gl/GDeRb
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Honor Student
TabbathaNorton
Posts: 2
Member Since: ‎12-29-2012
Message 3 of 4 (152 Views)

Re: Glitchy video and audio!!!

Hi Kyle!!!
Thank u for the response!!!! The product number is c2m21ua#aba with operating sysrem windows 8 64-bit
Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 4 of 4 (132 Views)

Glitchy video and audio!!!

Here is a document with troubleshooting steps for your webcam: http://goo.gl/7OcbQ

I would recommend taking a look at it and trying some of the steps to see if that will help resolve your issue.
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