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6alza8
Posts: 11
Member Since: ‎05-16-2009
Message 1 of 7 (1,870 Views)

HD Audio Soft Data Fax with smart CP

Hello!

      I have V6000 presario series notebook with a internal fax modem HD Audio Soft Data Fax with smart CP. With this modem I can send send faxes but cannot recieve them. Often I receive a message stating your fax machine failed to recieve fax from the sender. I did try to reinstall the soft ware and reinstalled the fax driver from the concerned site etc. By the way , I use windows XP professional software as my operating system. Any help regarding this impediment is greatly appreciated.

Regards,

6alza8

Distinguished Professor
Rakhmad
Posts: 2,817
Member Since: ‎11-21-2008
Message 2 of 7 (1,837 Views)

Re: HD Audio Soft Data Fax with smart CP

Please post the correct model number in your posts; you can locate your model number here locate model number

 

I need a correct model number to provide you newer modem driver.

 

______

Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD
Tutor
6alza8
Posts: 11
Member Since: ‎05-16-2009
Message 3 of 7 (1,779 Views)

Re: HD Audio Soft Data Fax with smart CP

Hello Rakhmad,

          I use COMPAQ PRESARIO model No: V6307 TU, My operting system is microsoft Windows XP professional SP3 pack.Intel Celeron R 440@ 1.86 GH 1.5 GB RAM.Hope the information suffices.

Regards,

6alza8.

Distinguished Professor
Rakhmad
Posts: 2,817
Member Since: ‎11-21-2008
Message 4 of 7 (1,732 Views)

Re: HD Audio Soft Data Fax with smart CP

For XP, the "latest" that available for your model driver is sp33890.exe, (1/1 , 6.18M) DriverVersion=09/05/2006, 7.56.00.00

 

Check your version, go device manager,double clicks HDAUDIO Soft Data Fax Modem with SmartCP Driver tab detail see the version.

If it was older, uninstall it from add/remove programs and install above driver.

 

Microsoft update also offers driver for this modem, if you are using it, you may consider to use sp33890.

 

 

______

Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD
Tutor
6alza8
Posts: 11
Member Since: ‎05-16-2009
Message 5 of 7 (1,694 Views)

Re: HD Audio Soft Data Fax with smart CP

Hello Rakmad,

         I am afraid my driver version is 7.70.00 and driver date is 25/12/2007. Therefore the version appears to be the latest. I am dubious about the version as this was a common hassle for several with compaq presario V6000 series several with this series can send fax but cannot recieve them. I went over and over again with the configuration, microsoft fax was uninstalled and reinstalled but with no luck whatsoever. Is there any changes rather minor in the registry that can rectify this impediment? I have a hunch this is the portion to be dealt with to mend the same. Oh by the way! when I query the modem AT+FCLASS=?0.1 and AT#CLS=? COMMAND NOT SUPPORTED. Hope this information may reveal any clue to the diagnosis of this crises.

Regards,

6alza8.

Distinguished Professor
Rakhmad
Posts: 2,817
Member Since: ‎11-21-2008
Message 6 of 7 (1,683 Views)

Re: HD Audio Soft Data Fax with smart CP

As mention above, if you are microsoft update driver, you may consider to use sp33890.

Drivers from Microsoft are commonly known a troublesome. :smileyhappy:

 

For internal modem in PC or laptop, all communications are arranged via drivers not with hardware.

 

So far I never use modem to recieved a fax, so sp33890 is my best suggestion for you.

 

Good luck.

______

Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD
Tutor
6alza8
Posts: 11
Member Since: ‎05-16-2009
Message 7 of 7 (1,674 Views)

Re: HD Audio Soft Data Fax with smart CP

Hello Rakmad!

            I intend to conduct your suggestion meticulouly and let you know the progress in due course. Have already downloaded the file from the location provided and installed the same sp33890. Must test by receiving a fax. One last thought that crossed my mind, While quering the modem I get AT+ FCLASS=? 0.1 and AT#CLS=? COMMAND NOT SUPPORTED. Is this an omnious sign that the modem may not function? I have heard that AT+ FCLASS=?  1, then the modem is fully compatible with MS Fax. Please shed some light on this subject.

Regards,

6alza8.  

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