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Honor Student
Highvoltage166
Posts: 2
Member Since: ‎12-29-2013
Message 1 of 3 (415 Views)

HP ENVY dv6 internal mic not working.

I have had my HP ENVY dv6 for quite a while. And a while ago the internal mic stopped working. It won't pick up sound but the device manager says it's working fine. Can you please help me

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SuperMario1
Posts: 5,085
Member Since: ‎09-05-2013
Message 2 of 3 (358 Views)

Re: HP ENVY dv6 internal mic not working.

Hello Highvoltage166. Thank you for posting on the HP Forums. I understand your microphone is not working properly. To assist you properly, I require the following information:

1. The computer's model number. If you require assistance locating this information, please reference this website: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108

2. The computer's operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

3. Have you installed any new hardware on this computer, before the issue appeared?

4. Have you installed any new software or drivers on this computer, before the issue appeared?

In the meantime, please apply the troubleshooting in this HP document, then provide the results (at the end of the document it asks you to review another document, as well, based on your operating system): http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01289551

Please respond as soon as possible. I look forward to your response.

Mario

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Super Mario 1
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I work on behalf of HP
Honor Student
Highvoltage166
Posts: 2
Member Since: ‎12-29-2013
Message 3 of 3 (316 Views)

Re: HP ENVY dv6 internal mic not working.

The model number is dv6-7305AX.
I am on Windows 8.1 but it happened on Windows 8.
And i haven't installed any new software or hardware.

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