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Honor Student
Posts: 2
Member Since: ‎12-15-2011
Message 1 of 26 (23,033 Views)
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HP Envy 15 laptop has no sound at all.

I had sound coming from my speakers yesterday, but today none at all.  What is going on HP?

Accepted Solution

Re: HP Envy 15 laptop has no sound at all.

Hello Everyone,

 

I understand that there are many experiencing and audio issue lately and would like to direct your attention to a post by @gb1234 who posted a solution that has worked for many on his post here.

 

Please give his solution a try and if you still require support re-post and I will monitor this thread to provide help where needed. Thank you for posting on the HP Forums. Have a great day!

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Honor Student
Posts: 1
Member Since: ‎01-30-2013
Message 2 of 26 (23,024 Views)

Re: HP Envy 15 laptop has no sound at all.

I am having the same issue.  I have gone through all the diagnostics, but nothing is working. I tried reseting to the last time I had audio, but still no answer.  Please help!

Honor Student
Posts: 2
Member Since: ‎02-15-2013
Message 3 of 26 (22,967 Views)

Re: HP Envy 15 laptop has no sound at all.

Same problem here. Itried uninstalling/reinstalling all audio drivers, to no avail. Its a shame, I bought this laptop specifically for the "sound quality", and now there is no sound. HP, better do something quick, or they will have lost a life long customer.

 

I am a student, so sending my laptop now is a total inconvienence. It is still under warranty, so I will if I must.

Student
Posts: 1
Member Since: ‎02-20-2013
Message 4 of 26 (22,913 Views)

Re: HP Envy 15 laptop has no sound at all.

Having same issue HP - any solution for this?   Suspecting it's related to an update...

Honor Student
Posts: 2
Member Since: ‎02-15-2013
Message 5 of 26 (22,907 Views)

Re: HP Envy 15 laptop has no sound at all.

Uninstall Hp coolsense. It fixed mine. Must be some kind of scripting issue.
Honor Student
Posts: 2
Member Since: ‎07-08-2012
Message 6 of 26 (22,398 Views)

Re: HP Envy 15 laptop has no sound at all.

Shut down your computer. then when booting it up, start pressing down the ESCAPE key until the system screen comes up. then go to BIOS. then all the way to the right where it says EXIT, but choose the option LOAD SETUP DEFAULTS. then EXIT SAVING CHANGES and it should work fine.

Student
Posts: 1
Member Since: ‎05-23-2013
Message 7 of 26 (22,081 Views)

Re: HP Envy 15 laptop has no sound at all.

So by resetting the defaults on the bios, it worked.  Sound returned.  Is there any explanation as to why this worked?  Thanks!

Honor Student
Posts: 4
Member Since: ‎06-04-2013
Message 8 of 26 (21,911 Views)

Re: HP Envy 15 laptop has no sound at all.

The BIOS reset did nothing to solve my sound issue.  Same laptop, and just yesterday the sound stopped.  No headphone sound or speaker sound.  

Honor Student
Posts: 2
Member Since: ‎06-05-2013
Message 9 of 26 (21,879 Views)

Re: HP Envy 15 laptop has no sound at all.

I had a similar problem after unplugging an hdmi cord from a tv. No sound worked on my HP Envy-15 running Win 7. I tried updating/uninstalling then reinstalling drivers, updating/resetting the bios, and even a system restore but to no avail.

 

SOLUTION that worked for me: I booted Ubuntu 12.10 from an external hard drive and via Alsamixer, configured sound settings. Sound returned after restart on Win 7.

 

@MiDispiace - If you still have this issue and would consider fixing through another OS (ie Ubuntu) or need help doing that, let me know and I'll post a more detailed step by step.

Mark
Honor Student
Posts: 2
Member Since: ‎08-17-2013
Message 10 of 26 (20,890 Views)

Re: HP Envy 15 laptop has no sound at all.

[ Edited ]

Solved!!!!!   I followed the steps in the following post and my audio returned.

 

http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio-e-g-Windows-8/dv7-pc-Beats-Audio-No-sound-t...

 

Basically it was download drivers (and save it for last step), disable audio driver, hard reset laptop, disconnect all peripheral devices, BIO default reset at startup, let driver reinstall (mine did it automatically).  The Beats audio returned.  I did not even need to re-activate the sound devices.

 

Good luck.

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