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TheDragon
Posts: 1
Member Since: ‎04-14-2010
Message 1 of 13 (19,942 Views)

HP Pavilion dv9000 serious sound issue

I have discovered many other people have had this same issue happen before, but none of the fixes thus far they suggested have worked. Beginning to think only a pro could do this.

 

Down where the sound speaker icon was, now shows a speaker with red X and says "No Audio Output Device is installed". The computer is now totally silent, and here and there will emit a VERY loud beep.

 

This seems to be a Vista problem alone. But as I said, nothing has worked so far to fix it. Including installing multiple different drivers, scanning for hardware changes, shutting down/restarting repeatedly, using Recovery Manager and system restores, and so on.

Top Student
jamkenn63
Posts: 5
Member Since: ‎04-15-2010
Message 2 of 13 (19,921 Views)

Re: HP Pavilion dv9000 serious sound issue

I'm having the same issues, except my model is dv6000...it came out of nowhere. I'm concerned and need advice on how to fix it. Any ideas? 

Teacher
JMyrc
Posts: 65
Member Since: ‎03-19-2010
Message 3 of 13 (19,903 Views)

Re: HP Pavilion dv9000 serious sound issue

[ Edited ]

Update your BIOS to the most current version available on HP's website, run a System RECOVERY (not a Restore), and then if the problem persists it is for sure a hardware issue.

_________________________________________________________

Though I am an HP employee, I am not here as a representative for them. I am here of my own accord to help those requesting it.

Please demonstrate any appreciation for help with a kudos!
Intern
MDJD
Posts: 22
Member Since: ‎11-19-2008
Message 4 of 13 (19,822 Views)

Re: HP Pavilion dv9000 serious sound issue

Here is a copy of a previous post I made here, hope it helps:



My son and I have the L2000 laptop that came with 32 bit XP and used the Conexant chipset for Audio. I had been using an SB Audigy PCMCIA card so I am not sure when Audio was really lost; however, he noticed it when I upgraded his PC. I scoured various forums looking for 64 bit  Windows 7 drivers for Conexant audio but to no avail. Microsoft and Conexant both said that HP should supply the drivers. By the way HP, the Conexant website says that they do not supply drivers even though they make the chipsets "at the request of the OEM's." Another post said that HP was not going to supply these drivers for Windows 7. The solution from HP for my model and Windows 7 was the "HP Software Advisor" which was 67MB and totaly useless. It appears that this is a very common problem. Anyway, here is what you do:

 

First you need 2 files which ironically enough come from HP, they are SP35558.exe and SP35558.cva They contain the Conexant drivers for Vista x64. (I subsequently have found the 32 bit drivers and the procedure should be very similar except the files are SP34789.exe and SP34789.cva). Type the following into your browser address bar ftp://ftp.hp.com/pub/softpaq/sp35501-36000 About half way down you will find these files. Just right click each one and save to your desktop.(The 32 bit files are in a different subdirectory at ftp://ftp.hp.com/pub/softpaq/sp??????-??????)

 

Double click SP35558.cva and tell Windows to use Notepad to open it. Scroll about half way down to "[Operating Systems]" and after "WV64UL=OEM" insert:
W764HB=OEM
W764HP=OEM
W764PR=OEM
W764UL=OEM

( For 32 bit systems use W732HB=OEM, etc.)

 

I next went up about 10 lines to "[System information]" and added

SysId3=0x3091
SysName3=HP Pavilion ze2000 series
SysId4=0x3096
SysName4=Compaq presario M2000 series
SysId5=0x3097
SysName5=Compaq Presario M2000 series
SysId6=0x3097
SysName6=HP Special Edition L2000 series
SysId7=0x3093
SysName7=Compaq Presario M2000 series
SysId8=0x3093
SysName8=HP Special Edition L2000 series

I got this information from another cva file on my PC at C;/swsetup/ This is the directory where HP updates default to.

 

After modding the cva file, I saved it to C;/swsetup/sp35558/

 

I then executed the SP35558.exe file. It did not work the first time -- I missed a line in my cva file. However, I then manually installed the Conexant drivers as follows and voila I had sound, nice crisp clear sound.

Under Device Manager, right click "Multimedia Audio Device" under "Other" and choose "Update Driver" Then "Browse your PC" and "Choose from a list". Select "Sound, audio and game controllers", then "Conexant", then "Have Disk". Browse to C:/swsetup/sp35558/ and open "cp6308Ba.inf" (64bit remember). Now choose "OK" and ignore any warnings about incompatibility, WHQL, etc. Give it plenty of time, you might think you are in a loop, but you are not. Congratulations, you are done.


The use of the cva file is to streamline the driver install and it is kind of cool if it works. If you cannot find it or you are not successful the first time or you do not want to bother with modding anything, do not worry, the manual install will work for sure. Run sp35558.exe to extract everything and let it strike out. Then go to Device Manager and update the driver manually as I described in the paragraph above.

Student
farmerboy5
Posts: 1
Member Since: ‎11-03-2010
Message 5 of 13 (18,958 Views)

Re: HP Pavilion dv9000 serious sound issue

I have the exact same problem too with my dv9000. I followed your instructions to try and fix it, but when I went to the device manager to find mulitmedia audio device, I couldn't find it, it didn't exist in any list. Is there some other place that I could get access to the multimedia audio device menu so I can finish my fix?

Student
ramarajo11
Posts: 1
Member Since: ‎11-04-2010
Message 6 of 13 (18,927 Views)

Re: HP Pavilion dv9000 serious sound issue

So how do I fix this problem thought I could download from this site.

Top Student
kareng101
Posts: 8
Member Since: ‎12-28-2010
Message 7 of 13 (18,432 Views)

Re: HP Pavilion dv9000 serious sound issue

Hello was there any solution to this problem as I have the dv9000 and have the exact same problem? At this stage I have installed and uninstalled drivers of sorts so many times I don't know where I'm at. System restore won't work [and only goes back to December 27th as my laptop shut down in the middle of a system resotre and wiped all previous restore points]

 

Can someone talk me through step by step what to do? :smileysad:

Student
heckhenao
Posts: 1
Member Since: ‎07-14-2011
Message 8 of 13 (16,791 Views)

Re: HP Pavilion dv9000 serious sound issue

Hi, I did everything you mention in your post, but when I arrived to this part did not know where to get the info in my swsetup...

 

"I next went up about 10 lines to "[System information]" and added


SysId3=0x3091
SysName3=HP Pavilion ze2000 series
SysId4=0x3096
SysName4=Compaq presario M2000 series
SysId5=0x3097
SysName5=Compaq Presario M2000 series
SysId6=0x3097
SysName6=HP Special Edition L2000 series
SysId7=0x3093
SysName7=Compaq Presario M2000 series
SysId8=0x3093
SysName8=HP Special Edition L2000 series

I got this information from another cva file on my PC at C;/swsetup/ This is the directory where HP updates default to."



Besides that, I run the SP34789.exe since I have vista 32bit and it came back with an installation failure... any other sugestion . I own a Pavilion DV9000 with Vista Premium... Thanks..

Honor Student
apedrosag
Posts: 2
Member Since: ‎10-17-2011
Message 9 of 13 (15,556 Views)

Re: HP Pavilion dv9000 serious sound issue

Hi, I have the same problem. First the X was over the speaker icon. I tried to this procedure and now i have not the error "No audio output device" and i can see the sound activity, but still have no sound. I'm running now the SP35558.exe and SP35558.cva (modified) but in can't see my model dv9000 or similar in the System information lines. I'm running W7 UL 64.

Somebody help me? i think that this is the right way, but.... no sound yet.

Honor Student
apedrosag
Posts: 2
Member Since: ‎10-17-2011
Message 10 of 13 (15,542 Views)

Re: HP Pavilion dv9000 serious sound issue

Finally i solve no-sound problem on dv9000 running W7UL64. Try with SP39414 and manually install the drive using wi6R30B7.nf insted any other file. This file in into V64 directory when you install sp39414.exe

My first step was using sp35558.

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