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slimjimcflynn
Posts: 1
Member Since: ‎04-08-2012
Message 1 of 2 (415 Views)

HP Pavilion g6-1344ea Operating System: Microsoft Windows 7 (64-bit) sound not working!!!


HP Pavilion g6-1344ea Notebook PC

Operating System: Microsoft Windows 7 (64-bit)

 

Sound not working despite having restarted just in case it had audio driver updates to install: it worked at first and then the sound  vanished again despite showing full volume in the icon on the taskbar. Only one week old!!!! Please help!!!

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DavidPK
Posts: 33,250
Member Since: ‎09-24-2010
Message 2 of 2 (413 Views)

Re: HP Pavilion g6-1344ea Operating System: Microsoft Windows 7 (64-bit) sound not working!!!

Hi,

 

Try the following.

 

Download the IDT Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55026.exe

 

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, restart the notebook and let Windows fully load.  Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.

 

If you still have no audio, open windows Control Panel, open Administrative Tools and open Services.  Check that the following services are all showing as Status= Started and Start-up Type= Automatic

 

Audio Service

Multimedia Class Scheduler

Windows Audio

Windows Audio Endpoint Builder

 

If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type',  select Automatic and click Apply to save the change.  Then click the Start button.

 

Regards,

 

DP-K

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