10-27-2013 04:46 PM
Suddenly my computer has no sound what so ever. It doesnt work when I plug in headphones, either. When I hold the mouse over the sound icon in the bottom right corner of the screen it says, "No Audio Output Device is Enabled." PLEASE HELP!!!!
I have Windows 7 Home Premium 64-bit Service Pack 1. My computer's product number is XZ046UA#ABA.
I am not at all computer-savvy. Do I need to install a new driver, or something else? HELP!!!!!!!!
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10-28-2013 04:43 AM
Try the following.
Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the Realtek Audio installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
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Microsoft MVP - Microsoft Windows Expert - Consumer
07-03-2014 12:54 PM